Hi Mr. Battaglia, first, please accept our sincerest apologies for the frustration encountered.
Earlier today our NOC team identified and escalated an issue which was related to agent data processing within our saas1 cluster. The underlying code which is responsible for agent data processing experienced a very high volume of transactions, and was not able to keep up with the load. As a result, agent procedure scheduling was delayed, which would have bubbled up in the areas you mention (KLC, licensing clearing, among others). Once the issue was isolated, our development team applied a permanent fix, and the system is now operating normally.
Our Cloud Team has overall seen exceptional performance and stability gains since the update to 6.3. Rest assured we are monitoring this cluster closely.
I appreciate you taking the time to bring this to our attention. I will ensure our internal teams are aware of your experience.
Thank you for your continued business and apologies again for the complication.
Best-- Max