gdoubinin,
I am sorry you have had these issues with the KSBR. My experience with it has been pretty positive so far. We had one issue where we are still backing up an old Windows 2000 server and the install would not run. support worked with us on that and corrected some .dll's to get the issue resolved. I had a license issue yesterday where I added ore licenses and upon entering the code, all KSBR licenses showed 0. This was resolved within a day for me. We only use the KSBR for licensing at this time, and use the storagecraft interface on the machine itself for configuration. Once the imagecontrol product is integrated with the VSA, we would probably use the VSA for more integration with storagecraft.