One of the biggest problem I face in my organisation is getting other people to utilize our Kaseya VSA.
Most of them will use it as glorified remote control manager however getting them to really use it is like pulling teeth.
The most common comments I have been given are;
- Its to hard to learn
- that its very different and the interface is not very intuitive
- I don't have the time
I can understand their comments about the interface but it has never held me back from using it. I have tried to document how to use some of the functionality, created them Kaseya Training accounts and given them links to to get access to the training material. I have even offered to sit with them and show them how to use Kaseya in their daily jobs however with no or little success.
Then you will get the old enterprise trained "IT pro's" that work against you, unnecessarily duplicating work that you have done like deploying applications with GPO's when you have a Kaseya script to do it. Or they will mess with your deployment folder structure after you told them several times not to change it as it will break the deployment scripts and you end up with 3-4 deployment folder with duplicate files in them wasting disk space and the person who you know is going to be you that will have to clean it up.
Its come to a point where I have given up as I have realised that it is a waste of time. I believe for it to really work it needs to come from the top and if you are not the boss or business owner and they don't want to listen to you then there is very little that can be done about it.
So to get back to the discussion, how do you get people to use Kaseya when its easier for them to just use what they already know or get you to do it all for them?
I know that their is no single solution for this but I would be interested to learn if any of you guys have had similar experiences and if you have figured out any tricks to make it work in your organisation.