Re: Remote Control - Kaseya's own version

Alistair Curran:

...why are you posting this and not someone from Kaseya?  After the lengthy wait I'd have thought @gerald would have been the obvious choice to announce this.

Unfortunately, my political acumen is akin to a squirrel attempting to learn calculus, so you'll have to excuse me if I defer this question to Kaseya Management... albeit momentarily...

Let me first say that we've been waiting a long time for KRC... aka. Remote Control FA (Circa KConnect 2012).  The fact that it's finally here has got me tremendously excited, and to be able to test this on my production system has been an honor & a privilege... so that's why I asked Kaseya Management if I could respond to this thread with some honest-to-goodness facts about the Kaseya-in-house-developed Remote Control.

Why did I ask?  Because KRC is an excellent, free addition to the VSA framework, and has been a long time coming... and the vitriol on the forums serves no purpose but to frustrate the developers who have worked so hard on making KRC a reality, and I felt it was time for some good news that we all could get excited about.  

Bottom line: KRC is pretty dang awesome, but still has some bugs to be worked out.  Myself and many other select Kaseya Partners are involved in this process, and Kaseya are working diligently to resolve these issues before KRC is released "into the wild."  So again, to reiterate what I'd said earlier... it's worth the wait.

Alistair Curran:

Also exactly what hoop do I need to jump through to enable this on my server?

I don't know how they're going to phase this in to other customers' environments... that's a decision for Kaseya Management.  What I can say is that I'd highly recommend joining the Test Pilot program (if you haven't already) and that being a Test Pilot is a mixed blessing.  Yes, I get to see pre-release software... but it is "warts and all."  Kaseya partners are an important part of the Development process, and though it's sometimes hard to see "on the outside looking in," there is a rhyme and a reason for why things are being done in this fashion.

Again, hang tight... you'll be happy with the end result of this process.