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Re: Report to generate tickets with Breached SLAs

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Hi Caye,

There is a data set named "Ticket Summary" which has the column named "SLA Breached". You can filter the tickets based on this column which will give you the list of tickets which has missed the resolution SLA.  I think this column is added very recently and i found this only today. I hope this helps.

Let me know if it resolves your query. Thanks


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