A little progress to report - I restarted the Record Manager service and our charts started to assemble themselves (took a while to populate all the data up until the current time, but now everything looks current.) We were getting events like the following in the Windows Application log:
- Failed to load realtime cache, file corrupt, empty or not found.
- Failed to flush statistics to disk: Failed to send realtime records to record manager, return code 3 exception code 0.
- Failed to flush statistics to disk: Failed to send records to record manager, return code 1 exception code 1727.
Might have started with this:
- Record manager was not properly shutdown, maker file found. Will clear realtime cache, might be corrupt.
Our user account issues persist. Good to have the charts back though, thank you for the info on Record Manager.