Hi all,
Just as per subject. We've never used Service Desk, but are looking at integrating with Autotask using the devIO PSA Synchronization module. This requires us to activate and configure KSD. Unfortunately, the menu in KSD looks as follows:
That's all I have. I've checked the user is an SD Admin in Scopes, but it looks very permissions related.
Any suggestions? Sorry if this is a dumb question, I've simply never needed this module before.
Thanks,
Greig.