I thought I'd jump in here. I've been working a different post over in the Reporting and Inforcenter section: (http://community.kaseya.com/xsp/f/139/t/16827.aspx) but I've got a Dashboard running on the wall in my NOC that is taking a slightly different approach than the typical Excel route. What we did is look at this as technically a Digital Sign, using a digital sign software layer and physical player, so that we've got lots of flexibility. For instance, the screen layout can be carved up easily, so my dashboard shares the screen with an RSS Feed that crawls across the bottom with realtime Service updates. (In the picture here, the grey section at the bottom is the RSS feed, there just wasn't anything reporting when I snapped the picture) Additionally, the sign scripting language gives me the ability to make things event driven. As an example, if Low Disk Alerts happen, I can set that datapoint to play an audible alarm. Also, I can choose to have that box and it's associated text be invisible if the number of Low Disk Alerts is less than some threshold that I choose,
What we do in house is display a rotating set of images on a background layer, and then if a counter or text box is 0, we make it dissappear. That way, we don't get bored looking at the same thing all day every day, and when we look up, we see the boxes with datasets that require attention. If a ticket comes in from my dispatcher or directly from a customer with it's status marked as "Critical" we play the alarm, show the number of tickets with that status, and then we also show the actual ticket number so my guys don't have to dig to figure out who needs help right this minute.
What I've also done is basically set this up so that the application can be told to display any data you can get from any source. We're currently pulling data from our RMM, our PSA for tickets, along with several other different databases. SQL, MySQL or Oracle databases can be handled, and you can create as many different connections as required. Additionally, within those connections, you can pull data from as many different Queries as necessary.
In this example screen shot here, essentially nothing on the screen is hard coded except for the date and time in the top corner. Other than that, every icon, box, line and text element comes from a separate configuration XML file.
I've tried to put this together so that it's infinitely flexible, if you don't like the layout, just rearrange it. Want some data point that we're not using, no problem.
At this point, the dashboard needs to connect to the Databases, so you'd really have to have your Kaseya / Connectwise / Autotask / whatever / in house.
Here's the screenshot:
I'm about to the point where I'd be interested in working with a couple of folks who might want to take this for a test drive. There's some licensing that'll necessarily go along, but I think we can do this without breaking the bank.