I'm going to tell anyone who cares to listen about the terrible time I had with the 6.3 online testing lab. I didn't have any of these problems messing around in the regular sessions or watching Wilki during the webinars. When it came time to the hands-on part of the test, all the troubles began.
First of all, I realized I screwed up by trying to rename the unnamed organization as the FIU-username format but with the unnamed organization name still showing up but now I can't delete it or change it. So now I look like an idiot with all of my departments unnamed.cec instead of fiu-username.cec or whatever they wanted. I have had Kaseya 6.3 at work for a little over a month and started to get semi-comfortable with it and knew that there were some quirks like this one in particular, so that's fine and my fault I suppose. Then I was asked to create a user with a 'similar' role as mine (my user was a master role and scope) but made it out as if they wanted a new master user Andy Bell but only on the one workstation? For people who over-analyze on tests, like me, this was a bit confusing to me as I was unsure how to approach the rights of that user now, a master role and scope but on one workstation??
Anyway, on to the next problem. I had to use the Naming Policy to force a check-in to the respective machine groups, or something to that effect. Well, there was no machine groups to choose from. That's weird, I thought. Maybe they meant I needed to force the agents to always use machine name instead. Moving on. The agent module wanted me to let all agents icons to show up in the system tray. That's easy, I've done this already at my job (actually I've hidden it but its the same procedure basically just unchecking the box) and applied the settings. The icon still would not show up in any of the agents machines even after applying the settings multiple times and restarting those machines. OK fine whatever, move on to next questions and modules.
Create a procedure to install Chrome on all the agents machines. OK, that's pretty simple. Well first off, I thought the new Chrome install is basically just a web installer that downloads Chrome and installs it to the machine so maybe there was an older full installer on the shared folder or something. Wrong, there's nothing in the shared folder. As in, absolutely nothing in there. Now I had to find a full install of Chrome to throw onto the shared folder. This means more time spending not answering questions and doing procedures for the test environment. At least when I was in the training environment portion, all of those files were already there and they used firefox, which has a full install as opposed to a web installer for Chrome. OK well whatever, that was finally done and now we just need to schedule it for the machines. Hmm, there is literally nothing in the right pane. The machine group view is set to All Groups or whatever so I tried my unnamed org and they still aren't showing up. So I tried to go to each group one by one, but the machines would not show up. This is starting to really get on my nerves. Any procedure I need to schedule now will not be able to be scheduled because I literally cannot apply them to the machines. Grr.
I move on to ticketing. The problem I had with ticketing is that I only had one agent I could apply the ticket to, the DC machine, and that was it. For the question, I had to actually assign it to that machine anyway but for any other machine I would have been hosed.
Ok I move on to liveconnect procedures. I need to remotely edit the registry of an agent. That is easy, I've done this as well at work. The liveconnect would never connect to the machine, not once. So any liveconnect procedures were now just FUBAR. OK fine, moving on again.
Monitoring was one I had trouble with because I had never really dealt with it much besides the from the webinar, help system and course readings/training. But I do remember being able to choose from the objects because I saw Wilki picking them from the dropdown. There is literally nothing in my drop when making a new monitor set. I checked my own Kaseya to verify that there were supposed to be at least something to choose from there, and there was. So now I can't create a monitor set because I can't pick any objects or counter or instances.
WTF is going on?? Did I just happen to take the test when everything decided to break? Did anyone else have problems like I'm having? I realized that those machine groups not showing up really screwed me on most of the entire test, so I tried to do what I could but I was pretty livid by the end of the test because now my boss is going to be angry at me for failing this and would have to pay for another shot at just being certified (which if it's using the same test environment, I will pass). I already can't stand having to screenshot all the steps and results, renaming the image files to conform to the standards and then zip them up to submit them. There has got to be a better way than this, isn't there? I'm not trying to be difficult and I'm not really sure who to talk to about this, I just thought maybe I would share my tale and see if anyone else had problems and/or has suggestions for me and to the Kaseya training team.