Hiring Managed Services Tech in Grand Rapids, MI

We have an opening for a Managed Services Technician / Network Administrator to work in the managed services division of our business in Grand Rapids, MI. We are looking for a qualified candidate with commercial IT experience that can hit the ground running.

Submit resume to: dant@greenlightbt.com

Responsibilities Include:

• Provide day to day technical support for customer hardware and software.
• Monitor and manage alerts that come through from managed services customers.
• Effectively manage tickets to comply with service level agreements.
• Assist in the sales process for managed services.
• Perform technical assessments for customers.
• Design and implementation of technology infrastructures including networking equipment, servers, workstations, and software at customer sites.

Technical Skills Required:

·         3-5 years of commercial IT experience.

·         Very strong workstation and server support – including Windows Server 2003 and 2008.

·         Strong working knowledge of Internet communications and protocols (TCP/IP, DNS, DHCP, SNMP).

·         Experience working with routers, firewalls, and switches.

·         Strong understanding of security practices.

·         Certifications from Microsoft or CompTia desirable.

·         Knowledge of RMM (Kaseya) and PSA (AutoTask) tools a plus.

·         Scripting competency desirable.

·         Mac experience a plus.

General Skills Required: 

·         Strong problem solving skills.

·         Must be able to multi-task and quickly adjust between different customers and various customers problems.

·         This position can be fun and stressful. If you cannot handle stress do not apply.   

·         Excellent oral and written communication skills.

·         Ability to work independently with minimal supervision.

·         Ability to learn & support new technologies quickly.

·         Must be logical and organized in approaching problems and ways to solve them.

·         Be able to track multiple issues and prioritize work quickly in order to deal with the highest priorities.

·         Excellent customer skills and customer relationship management skills, with proven ability to build relationships with key decision makers.

·         Ability to work in a team environment.

·         Strong project management skills.

·         Flexible to handle after-hours support when required.

·         Ability to work with customers in troubleshooting issues and fulfilling requests.

·         Ability to clearly document procedures.