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Re: KAV Blocking Internet

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Kaseya forum post showing resolution lists the following:

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from Kaspersky-

"We apologize for the inconvenience. It does appear that there was a hiccup with an Update pushed out causing Windows XP machines to lose internet connectivity. An update was just released that should address the issue, what I will need you to do is:

To get XP users internet connectivity (temporarily), please disable the Web AV component of your protection policy for your managed computers. After doing so;

In Security Center (or Admin Kit):

1.) Go to the Repositories section >> (Right click) Updates >> All Tasks >> Clear updates repository.

2.) Go to the Repositories section >> (Right click) Updates >> Download Updates

After taking this step, please run your group Update task for Managed Computers. After the update has been pushed to your workstations, please re-enable your Web AV component in your protection policy. This should resolve the issue. "

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Do us Kaseya users need to do something special to clear out the "bad" update?  Or is it enough to disable Web AV and then let the XP systems update?


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