Re: Announcement: New Kaseya and Acronis Agreement
Great! Will my current BuDR licenses transfer over?
View ArticleEmail Display Name from service desk 1.4 tickets
Prior to the upgrade to Kaseya ver6.3 and Service Desk 1.4 any emails that were sent from the Service Desk did not include the display name with them just the email address. This was great if you...
View ArticleRe: Announcement: New Kaseya and Acronis Agreement
There's nothing to 'transfer' as such, it's just an in-place upgrade and as long as you are up to date on maintenance you get the new version.
View ArticleRe: Why does execute shell command not work?
I was having some of the issues mentioned here as well. Most of our machines here are Win 7 64-bit. The Agent Procedure looks like it was executing successfully but the patch was still installed in the...
View ArticleRe: Kaspersky 6.0 Issue(s) after Windows Update
Thanks Travis,Yeah I just found that it didn't pull the update.key file from the VSAHiddenFiles\kav\ dir on my SaaS. I thought it might have just been a security thing where SaaS users have no rights...
View ArticleRe: Ticket Request Mapping
Kaseya will rout to the proper desk. In the example below:~ticid=ISPro000025'ISPro is the prefix defined for the desk, 000025 IDs what ticket ticket to apply to.
View ArticleRe: Create package with "Enable Agent Icon" already UNCHECKED
when you install an agent, you can setup a lot of options for the installer. for these options check the help function. I have setup mine to install in a different folder as program files. when I setup...
View ArticleRe: How to add time to a Service Desk ticket from within a procedure?
That is just what the Dr. ordered! Thanks!Shawn
View ArticleRe: Why does execute shell command not work?
I've even ran that command in the Command Shell of LiveConnect. Nothing happens when I run it.I've tried creating the script to run using User and System accounts with and without the 64-bit shell...
View ArticleRe: Backup Exec 1.1 broken by other troubleshooting steps
Could you check whether the "<someDriveLetter:>\Kaseya\WebPages\BackupExec\ASPx\Web.config" file contains the following information in it or not?<trust level="Full" />If this file contains...
View Articlekausrtsk.exe process
Hi,We are desperatly trying to get our customers to use the Live Connect portal to enter their tickets instead of calling/emailing us.We get calls sometimes from customers telling us that the agent...
View ArticleHow to link alarm status to ticket status? And, how to open a ticket, run a...
I'd like to be able to close an alarm, and have it automatically close the ticket as well. Any idea if there is a way to do this?We have about 50 low disk space tickets, currently integrated with...
View ArticleRe: Alarm generation from script
Well one workaround is this; when you need an alarm generated in a script, set it up like this: * Execute Shell Command step - echo NO >> #vAgentConfiguration.agentTempDir#\alarmgen.txt...
View ArticleRe: KID Imaging question
Hi David,Thanks for the help. We were able to successfully re-create the init environment using your guidance. Ultimately, we ended up putting a script in the run_preos_postclone script that resides...
View ArticleQuick responses to Tickets in Service Desk
We have another office that would like to start using Kaseya and their primary focus is responding to email requests from the public. This is a workflow process for the most part, but the actual...
View Articlesyslog collection
Is it possible to get a dump of all the syslog entries that the server has collected? I'm assuming it's stored somewhere... For example, if we have a gateway at a remote location receiving syslogs from...
View ArticleKSDU Causing major bandwidth problems- Support unresponsive.
After some ongoing testing of KSDU Profile application using the Kaseya Policy Module, we made some changes and reprocessed policies which seemed to trigger heavy KSDU activity the following night at 2...
View ArticleRe: kausrtsk.exe process
You can simply write an agent procedure that checks this registry value:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Kaseya Agent Service HelperIf it is not present, create it and...
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