Re: time a ticket was on a stage
Hmm .. the notes field tells you the date/time when a ticket change occurred .. and this includes stage changes.But it would be quite messy to filter out the date/time in amongst all the other dataSo 2...
View ArticleRe: Add Custom Information
Fir Custom Field at Org .. goto System/OrgsGroupsDeps/ManageSelect the OrganizationThen there is a Custom Fields Tab on the right hand side
View ArticleRe: Add Custom Information
Actually .. I'm wrongGo to :System / Customize / Site CustomizationThere is a tab called Org Custom Field TitleHere there are some predefined ones. You can edit these plus add some more.by clicking the...
View ArticleRe: time a ticket was on a stage
The longer you sit and think the more ideas come to mindWhy not just create 2 custom fields for each Stage .. and then in the stage entry procedure write the date/time to one , and the Stage Exit...
View ArticleRe: "Full backup performed as previous backup was not found"
Are you using VSS snapshots? and if so, any VSS errors in the event logs? Does turning off VSS help?I find that typically, 0 byte .TIB's being created smacks of either a network error, or VSS related...
View ArticleRe: Creating Great looking reports to print off for customers
Sadly that is not a Kaseya report.That report belongs to an alternative RMM tool....Level Platforms.Examples...
View ArticleRe: Getting logged out of the VSA ramdomly
Count me in as being in the same boat as the lot of you.
View ArticleRe: LAN Cache and SBS 2008 / Server 2008
Is there an early release of this available Dylan?I'm just testing LAN Cache today and it's pretty clear the problem straight away. LAN Cache creates a local account on each device, including the LAN...
View ArticleSYM BE 1.1 Reports / Alarms
Hello,Is there a way to combine the Symantec Backup Exec reports with the default Kaseya reports?Is there a way to generate an alarm when a backupstatus is reached?
View ArticleRe: Intermittent problems with copy & paste after KAV 1.4
I have the Outlook add-ins disabled in my KAV profile since I've always had problems with other Outlook add-ins. How can I disable the COM add-in under Outlook via GPO or some other automated way?
View ArticleRe: Intermittent problems with copy & paste after KAV 1.4
We created two procedures to disable kav's outlook add-in and its fixed this for us.
View ArticleRe: VSA Admins getting booted back to login screen while actively using the...
May have found a workaround. can anyone else verify?After log-on with brief success message,> in the address line of the web browser, redact to just the server name (http://servername/), then hit...
View ArticleRe: KLC 6.3 - Mac OS X / X11VNC
Hi All,FYI - Update to this - Engineering is still working out a finalized build to address this. Will keep you all posted from here of course.
View ArticleRe: Live Connect and Chrome
I had multiple multiple issues with live connect.....The issue ended up being having KAV installed on my kserver. Once i removed KAV from my kserver, i went through the installation of KLC again and...
View ArticleRe: Getting logged out of the VSA ramdomly
count us in too running 6.3 with the same problem
View ArticleKES scan failures after 2 seconds. ErrorRegistryScan
I have had about 1/2 of the KES scans fail the last 2 nights with the following error. I have been using 1 system that failed as a tester. Updated the K agent to no avail. If I log into the machine as...
View ArticleRe: Getting logged out of the VSA ramdomly
Yes, driving us all nuts here. I hope it gets fixed soon.
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