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RE: Monitoring - Server or Internet Down?

November 22, 2017, 10:51 pm
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HI Craig

The variables #id# and #gr# can be passed to the agent procedure even though you are running this on the VSA , as it is the actual Offline machine that triggers the script , so kaseya does know whcih machine went offline

So if the procedure knows the #id# then using some SQL you can get it's Gateway IP Address etc. and then use your VSA to ping it.

I also have a slightly different variant of the above and use the Service Desk for this plus an agent procedure.

Basically if a machine goes offline I check what group etc it belonged to and then check the Kaseya DB to see if any other machines are Online in that same group and on the same subnet.

If there is I run a script on that online machine and get it to ping the offline one

If I get a response I update the Ticket and change the Subject to indicate the machine is actually running and it's just an agent issue

Same script also tries to do a remote restart of the agent.

I also note in 9.4.0.32 released last week they have resolved some oissie with agents incorrectly reporting as being offline

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Monitoring - Server or Internet Down?

November 22, 2017, 8:59 pm
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We are using classic monitoring to check that client servers are online (monitor - alerts - agent status). We have numerous clients that we only monitor their server, so no other on-site resources to rely on. These clients are often behind unreliable ADSL circuits, so it's a 50/550 call if it's the ADSL down or the server down, when an offline alert comes up. Also, these clients frequently aren't on a static IP and/or don't have any public-facing services to check.

So, I want to check if the client's Internet is down when a server goes offline. To this end I was going to use the alert to trigger an agent procedure which runs on OUR server & pings the client's public IP address to see if their 'net is down. clearly, if the ping fails it's either Internet or power, not necessarily a server failure.

I have store the client's public IP in a custom field to assist with this (we update the IP every 15 minutes by scheduled agent procedure -or we can just use the gateway Kaseya detects automatically, if we know the client is static).

The problem is, there is no way of passing the ID/Name of the agent that has gone offline to the agent procedure that does the ping check - hence the script doesn't know which of our 50+ monitored clients to check. It would be so much nicer if you could pass parameters to procedures !!

I realize I could probably use the ping check monitor and setup every client on OUR server, but that would be a crazy load we don't need to run 24/7.

I don't think I can use KNM either - since if the gateway is down (same box as the monitored server) we can't get KNM data from a server that isn't online :)

Has any bright spark found a work-around to this dilemma? 

I could solve it with some external code - but looking for a solution that works "out of the box" without any third party hackery. I considered making a custom SQL query to return the list of currently offline servers, but feel that's going a bit extreme & also means that if >1 server is offline, you might get a bunch of ping results and end up with more confusion than you started with.

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RE: Monitoring - Server or Internet Down?

November 23, 2017, 7:50 pm
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Thanks Paul. Yes, #id# works and helps us solve our issue.

Next issue is getting getvariable(sql view data) to return what we want. Hmm.

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RE: Monitoring - Server or Internet Down?

November 23, 2017, 8:48 pm
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Hi Craig

Whats the variable your looking for next ?

I might be able to help

Is it already in the database , or as you had suggested in your own SQL table ?

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Alert for Bluescreens

November 24, 2017, 5:32 am
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Hi all

I hope using the correct forum for my question. Otherwise, sorry in advance. Could you tell me please the best practice for get an Alert when the Agent (PC) has a bluescreen? Is in additional possbile to get in the E-Mail alert the minidump file attached?

Thank you very much in advance.

Best regards

sianit

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RE: Alert for Bluescreens

November 25, 2017, 5:58 pm
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Probably an event log monitor - look for the crash events. You'll pick up the error after the machine restarts next, so it may not be immediate.
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RE: Monitoring - Server or Internet Down?

November 25, 2017, 6:01 pm
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Got it working. Just a slightly unusual format required in the getvariable parameters.

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RE: Issues discovered by "Why Is Monitoring Not Working"

November 26, 2017, 2:58 pm
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Hi All,

Just wanted to share a fix to an issue I had with perfmon counters that made me pull my hair out.
We had a server with some counters not working while others were ok.
Checking perfmon the Data Collectors for these counters were not created.

When running the diagnostic we ended up with the logman process returning:
"The parameter is incorrect."

This was resolved by removing the file with the counter ID from the system directory:
C:\Windows\System32\Tasks\Microsoft\Windows\PLA\
In our instance the perfmon counter should have been KCTR$1774 so we removed the following file:
C:\Windows\System32\Tasks\Microsoft\Windows\PLA\KCTR$1774

Following this we got a different error message from the diagnostic with logman returning:
Data Collector Set was not found.

Trying to create the counter with logman manually with the following command:
"logman.exe create counter KCTR$1774 -c "\LogicalDisk(C:)\% Free Space" -si 1200 -o "C:\KaseyaTemp\KLogs\KLOG$1774.csv" -f csv --v -ow"

Returned the error of:
"Cannot create counter when the file already exists"

After a lot of digging and a procmon trace it turns out there is a entry in the registry for the counters as well:
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\PLA\

Deleting the key for the counter ID from registry resolved the issue and got the broken counters working again.

Cheers,
Craig

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Issues discovered by "Why Is Monitoring Not Working"

April 12, 2016, 4:05 pm
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Why Is Monitoring Not Working

Can be found here 

https://helpdesk.kaseya.com/entries/99031407-Why-Is-Monitoring-Not-Working-

"Why Is Monitoring Not Working" is an application made by kaseya to debug windows PERFORMANCE counters that are not working

This application will identify a number of reasons why the monitoring is not working that are not"Kaseya" issues but issues with the machine itself.

I have created this topic for customers to allow customers to share how they have fixed the various "Customer to resolve issues"

 

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Kaspersky Antivirus - No reboot option

November 22, 2017, 8:52 am
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Hi, We have created a custom script to push Kaspersky profile upon removal of pre-existing AV. The only issue we have is that we don't see an option to select No-Reboot under the profile. The only place I see to select No-Reboot is when you are scheduling devices for Antivirus installs. I would like the ability to select a no-reboot option in the profile but unless I'm missing it, it does not exist.

Thank you!

Mike Hart

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High CPU Alerts

November 22, 2017, 9:14 am
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Is anyone aware of a way to set up alerts for high cpu usage? We have a computer in a business that is having problems with some software because the CPU supposedly caps out and kicks off the RDP'ed tablets. Please let me know if anyone has any solutions for this.

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RE: Stopping windows 10 from auto updating - patching

November 22, 2017, 11:37 am
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We (the business I am part of) are still looking for a solution for this as well. As of right now, we are not aware of any way to control Win10 updates through Kaseya.

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RE: getFile into a common directory

November 25, 2017, 6:08 am
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Does Transferfile work with wildcards? I'm wanting a different file which name and contents is modified depending on what day it is ran  to be transferred from a particular folder on the agent to a location on the Kserver designated to the agent? and then removed once uploaded. But if the name changes I will need to use a wildcard of some sort. can this be done?

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getFile into a common directory

October 30, 2017, 1:45 pm
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I've had a few ideas where it would be nice to run an agent procedure that creates a file on every workstation at a client, and then retrieve those files to the KServer.

The problem then is retrieving the files.   I can either hover over the icon for every workstation and go to Get File, or I can search thru over 7000 folders in the \Kaseya\UserPorfiles folder on the KServer.

Is there a better way to do this?  It would be nice to be able to use getFile to copy files into a common folder.

- Marc

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RE: Monitoring HIGH CPU Usage

November 27, 2017, 5:46 am
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Monitoring HIGH CPU Usage

November 22, 2017, 8:53 am
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Hey all,

My company needs to set up an alert for a computer that is experiencing high CPU usage. Does anyone have any information to create such an alert? Basically we are having problems with a computer that is set up for a few tablets to RDP onto it. This is apparently causing an enormous amount of stress on the CPU of this computer causing it to kick off the tablets randomly.

Thank you!

Rob

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RE: DNS Filtering and Content Filtering Solutions/integration

November 27, 2017, 6:09 am
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Andrew,

Yes we are currently trying the Hoplite solution with a couple of our larger clients and so far is doing well for them which is great as these clients can afford this type of solution.  Our general problem thou is we have a very large contingency of small clients 2-10 computers and these clients can't or won't pay for a pricier solution.  Its those clients we are still searching for a reasonably priced yet functional solution.  It also seems the smaller organizations are the ones who ask the most about content filtering!  But they want little do do with it rather relying on our services and support - hence the delima "want the world for cheap...lol"  So a content filtering solution that worked at the workstation level, controlled via a VSA module, with custom profiles for each organization and then multiple profiles within each organization seems to be what they want.  The more I consult with clients the more I have a very good idea what they would like but have yet to locate something like that which is affordable at the small business level.

Mark

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Any way to apply a standing credit to a contract?

November 27, 2017, 7:18 am
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Let's say I have a not for profit as a client and our standard rate for the service we are providing is $100 per seat. They have 20 seats, so the Service we have in their contract in the Finance section is 20 @ $100 each. We would like to show a 40% discount either as a dollar amount or as a per seat amount. Can this be done? I would rather show a 20 @ $40 credit which would bottom line them at $1200 per month plus they would always know that they are getting a discount by looking at their bill.

It also lets us know, internally, what the status is and allows us to change the discount if needed without wondering how their total number was derived.

Randy

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RE: DNS Filtering and Content Filtering Solutions/integration

November 27, 2017, 8:42 am
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Mark,

Pricing is always tricky for smaller clients! I wasn't able to find much about Hoplite's pricing, but we are rather straightforward for MSPs: $2 per user per month. There is a Jumpstart program which may help your case with a few larger clients and many smaller. The challenge I see with your need is deploying on the network as opposed to the workstation. This allows for easy deployment, however, that would have content filtering by IP range instead. It might be a fair comprise with the price and an agent on our roadmap for early next year. I don't know of any other low-cost solutions that would provide that either.

Andrew

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RE: Discovery - network scan takes down entire VLAN/subnet

November 27, 2017, 9:21 am
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Hello  

Network Discovery scans, in general, should not cause any sort of issue.

However, it is a network scanning tool and depending on the type of network hardware in the environment it could raise flags against specific hardware.

To provide you more understanding of what happens behind the scenes, Kaseya VSA Agents use a tool called nmap to scan the said network.

It will execute a command similar to the following:

nmap.exe -sn -PE -PU -PS21,22,23,53,80,135,139,443,445,548,3283,3389,8080 -PA21,22,23,53,80,135,139,443,445,548,3283,3389,8080 -oX "#NmapResults#" #targetIPRange# --exclude #excludeIPRange#

The ports being scanned are the ones listed above:

21,22,23,53,80,135,139,443,445,548,3283,3389,8080

My assumption would be the hardware on that network must have some sort of IDS or Security in place that is detecting/flagging the scan or causing issues with the ports.

Re-installing the Kaseya Agent should not immediately bring back the issue, while you can cancel the scan from starting, once it starts running a certain portion of the scan it can no longer be stopped.

Additionally, there are discovery scan logs available in C:\kworking(default-working-dir)\LanWatch\temp folder.

Do you know what type of hardware this environment has in place?

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