No problems here, running 9.1.0.3.
I'm guessing it's a specific combination of OS and installed apps that triggers the bug; probably something with a stray SQL reserved character not being escaped out which breaks the SQL query that updates the K database.
Look for any programs installed that have ' " ; or other reserved symbols in their name, filename or path as a possible cause.
I recently upgraded to R9. Since then, the data for installed applications has been somehow written incorrectly to the DB. Specifically, all listed applications have an incorrect Version, Manufacturer, Product Name, File Size, and Last Modified Date.
This is happening on 3 servers after upgrade. One overwrites those fields for all entries with Microsoft Office 2013 information, another server does the same but with Windows Media Player info and the third does the same with an Internet Explorer Add-On.
I initially thought it was a one-off issue and ran the reset audit cache procedure on all machines. This seemed to fix the issue. Then today, I discovered the data had been overwritten again.
I checked the appAuditCache.txt file for an affected machine and it looks to have the correct data. So, it appears the issue is happening when the data is actually being written.
I have rerun all audits with no success and am out of ideas. I've already submitted ticket #91397 for the issue but thought i'd check here as well.
Hi.
Depends what you mean by front end. I also write an "add on" of sorts for Kaseya, it's a NOC console primarily for putting up on a big screen in your IT office, but also works on mobiles and has some user interaction.
I've open sourced mine and put it on github - see github.com/.../Kaseya-NOC if you're interested; lets not unnecessarily reinvent the wheel :)
3 year old thread revival! ha
But yes this is something we would all love to see.
Craig, your post sounds good and it looks interesting, do you have any screenshots ?
Thanks
C:\Program Files (x86)\Kaseya\KIND0269547043914070\KaseyaD.ini has been overwritten with the master copy stored at the Kaseya server. (size: 3053)
Problem:
- Workstations can ping the NAS on the same network, but when "Image Location" is checked, it displays "Bad Path".
Questions:
- Has anyone had this issue? If so, what was the solution? Thank you!
We're looking to get some better redundancy for our customers' domain's DNS. We've seen some day-long DNS outages at Godaddy and Network Solutions in the last few years, and during that time we're unable to change/fix DNS until they come back up.
I know about Godaddy's Premium DNS and DNSMadeEasy.com, but was also looking into Amazon's Route 53 DNS.
Does anyone have any suggestions about what they use, especially from an MSP perspective -- some clients may want their own control panel for their domains, but we'd like to easily manage all of our customer's DNS in one control panel as well.
For external DNS hosting, we use Dyn's ECT Managed Hosting service and have never experienced an outage. We use Network Solutions for registration...and registration only...but only because I've had a VIP account with them since the days of yore.
Hi ITC_Matt,
Could you provide a screenshot showing the configuration of the report/report part you are using?
Best,
Nicolas
Still no answer on this one? ANyone from Kasey listening?
I'm using the Application Report Part under Audit. In the Column Selections I have Application Name, Product Version and Last Modified Date.
Hello All, I had intended to use the transferfile agent procedure to copy a text file from a windows agent machine to a linux agent machine. I was surprised (although, in retrospect, I understand some of the reasons why...) that the transferfile procedure only works for the windows operating systems (source and target).
I suppose I could use getfile to copy the text file to a private folder on the K server and then relocate it, but I foresee ugliness and having to work outside of the Kaseya automation more than I had intended.
Is there an elegant way within Kaseya to transfer a text file (small) from a windows machine to a linux directory that anyone has noodled out?
trechner Could you locate the file out on the web and use the GetURL command? Might be easier to manage (FileZilla) and will take the load off your KServer.
ITTC_Matt,
There are a couple of likely possibilities:
1. You're running this report against multiple machines (for example, an entire Machine Group or Organization) but not including a the Machine ID in the report. Multiple machines have the same software installed, so each instance is being discovered and reported on (one record for each machine where the software was discovered). To see if this is the cause, add Machine ID or AgentGUID to your report part and re-run. If this is the cause, you'll find that the Machine ID (or AgentGUID) is different for each duplicated entry. If this is the case, your resolution will depend on what you're actually trying to report on. Do you want all apps installed on a single (or specific) machine(s), all apps installed on any machine but only reporting the distinct app records without regard to which machine is running the app, which machines have a specific app installed, or something else? You may need to use some group/sort/limit filters, depending on the results you actually want.
2. Audit is returning multiple records of the software for an individual machine. Check Audit > Installed Applications and check whether there are duplicate entries of the app(s) that are appearing duplicated in the report for the individual machine. If there is, check the machine locally to see if the app has multiple .exe files (perhaps copies of the .exe in additional folders on the machine).
There may be some other less likely causes, but I'd recommend starting with the above.
I haven't worked with the filters too much, is there a way that I can group similar applications unless their version differs? I am running this against a machine workgroup.
if things didn't work before, you might try a clean install of your Kserver......
even without patch 9.1.0.3 still to do, however discovery still a mess.
Hi ITC_Matt
As Brande mentioned those are possible situations.
Just trying to recreate your report and review what you are seeing -- there is no identifier as to what machine these applications associate with.
Here is what happens when I execute a report similar to what you have:
Using the computer name column within the report part allows applications to display next to their associated machine:
If you implement a group by application name, you can see what machines have a specific app type.
In this case here is an example of proquota.exe which is a Windows executable.
While this may look like its the same application listed over and over, it is due to the fact that the .exe is actually located in several different places on the endpoint.
If I check the Audit module it lists the same amount of proquota.exe's:
If we check the audit raw scan files, it detects several instances of proquota.exe within the created file:
If we manually search the machine for the same file, we see several instances of this file falling in different locations:
The Audit > Installed Applications data set will show you all available .exe's detected on an endpoint.
More often than not, this has several of the same .exes that are often in several different locations.
It might be cleaner if you create report parts for unique applications that you want to review, then compile the report parts into one report and execute the report.
Another alternative is using advanced filters to display or not display certain applications that are / are not relevant.
Here is an example:
There are several different operators that can be implemented to filter for unique data.
Best Regards,
Nicolas
Matt,
You can use several filters or groups to get an end result tailored to what you want, but you may need to play around with the options a bit to find what best suits your needs. I created a report to include only the App Version but group by the App Name. For simplicity of the report, I used an advanced filter to include only apps beginning with "bit".
Fields included:
Group by:
The result is a report that groups applications based on the name but only displays one record for each unique version of the app:
This would provide you a list of all applications and unique versions. You could add additional fields if necessary. Alternatively, you can use the original report you built and export to Excel to do additional manipulation. A more advanced option would be to consider using Database Views: http://help.kaseya.com/WebHelp/EN/VSA/9000000/index.asp#532.htm
Regardless of which way you decide to go, a lot of building report parts and reports is trial-and-error to return the results you expect to see in a format that works for your needs. As a general framework, there is almost always a way to get exactly what you want, but the more customized your need, the more you must to customize your approach to getting there. Sometimes it's faster/simpler to get the data out of Kaseya and manipulate elsewhere (such as Excel), but if you need to regularly repeat processes, you can build an automated solution using Kaseya by leveraging the various tools available. That customization will often come with an up-front investment in your time to build out, but for a process needed for the long-haul, building out the automation can often save you time in the long run.
Kaseya