Kaseya had me send the logs files from an offending machine to AVG. In their own words, the reply was
"I am going to assign this ticket to our AVG Support team so they can continue on with the investigation. We will keep you posted of any further developments regarding this ticket."
Waiting on AVG I Presume.
Patience is a virtue, posses it if you can, often found in woman, rarely found in man!
:)