Hi Kai,
I recommend checking out our Kaseya -> Autotask integration on our site. It currently includes a two-way ticket integration with Kaseya's Service Desk, configuration field synchronization, creation/editing of configurations from within Kaseya and the updating units associated to contract services within Autotask. Feelf ree to reach out direct on our contact page for more info - www.devioinc.com.
Thanks!
Patrick