Billing for storage space
I charge a base fee plus .50/GB for storage space for KDB. Currently, I generate reports in the VSA and use those to manually create invoices.Does anybody else out there use KDB?How do you bill for...
View ArticleNo 'Executive Summary' report in 6.3?
As per the title - there is no 6.3 native 'Executive Summary' report in v6.3,You *can* create a legacy v6.2 type ES report , that looks the same as the 6.2 reports, but there is no native 6.3 report...
View ArticleRe: Licenses expired
Just an update, it looks like Kaseya has set all the storagecraft licences to trial and all have expired. Kaseya is not sure why or even the fix. We all still down. Its only been 9 days with no...
View ArticleRe: IE10 support
1. To get around the RC ActiveX issue with Chrome just install ActiveX for Chrome. No more manual download/run issues just works like it does in IE.2. If you get the "Not from Chrome store" message...
View ArticleKaseya server causes LSASS High CPU on Domain Controllers
Hello -Randomly our domain controllers shows high CPU usage on the LSASS process which slows our whole system. I have found that when I reboot our Kaseya server the LSASS process on our domain...
View ArticleInstalling Kaseya server 6.2/6.3 on Windows server 2012
We are wanting to migrate our 6.2 Kaseya serever running on Windows 2008 R2 Enterprise to Windows 2012 server. I looked at the documentation and I didnt see it as a supported OS. Is installing Kaseya...
View ArticleRe: No 'Executive Summary' report in 6.3?
I believe Kaseya gave us the tools in 6.3 to custom create our own Executive Summary report. I like this a whole lot better than a canned one that didn't have everything I needed.
View ArticleRe: Anyone Looking at Intronis for backup?
Sorry to hear your experience with Intronis was bad. I have found their support to be excellent, and almost always get them on the phone. I also like that I can install their agent or remove it at any...
View ArticleRe: No 'Executive Summary' report in 6.3?
Craig, the templates you are seeing now are examples that you can either use, reuse parts, or get ideas to build your own. We are working on more reports that you can run on your own and will be...
View ArticleRe: Installing Kaseya server 6.2/6.3 on Windows server 2012
Details on supported OS's and releases are on the Roadmap here: community.kaseya.com/.../roadmap.aspx scroll to the bottom to see the platform details.
View ArticleDoes the K Agent Uninstall Remove the VNC software?
When I uninstall a Kaseya agent from the VSA, does it automatically uninstall the VNC software?Thanks.
View ArticleRe: No 'Executive Summary' report in 6.3?
one thing I'd like to see if a good repository of reports available from Kaseya and community that we can import nice and easy into 6.3 and then modify as needed...
View ArticleRe: No 'Executive Summary' report in 6.3?
Mark, that is definitely the plan! During the controlled release phase of 6.3 we have been preparing and building reports to add to the production release. Additionally, the entire report system is...
View ArticleRe: Agents going offline randomly
We just had four servers report offline (9:16PM MST). All four servers are completely fine and are split between two geographically different locations. So this is the sixth time in less than a month...
View ArticleRe: Agents going offline randomly
Just had 12 more machines report offline at 9:24PM MST (5 in California, 7 in Arizona). All are online and completely functional (web applications and SQL) nothing is wrong.The four that went offline...
View ArticleRe: Agents going offline randomly
Just had another 28 servers report offline and online in rapid succession. Between 11:28-11:30PM MST.
View ArticleRe: restart kaseya agent
Here's a batch file i'm working on that will schedule the agent to restart after 5 minutes using the windows scheduler. It has some limitations, like if if the minutes are between 55 - 59 or 0 - 4 it...
View ArticleRe: SEP 2.0 - configure web services
Hi Craig,Sorry the delay in seeing this post. We aide Symantec n the development of the module and would be happy to walk you through alternative ways to configure your infrastructure. Feel free to...
View ArticleRe: Integration with Autotask
Hi Kai,I recommend checking out our Kaseya -> Autotask integration on our site. It currently includes a two-way ticket integration with Kaseya's Service Desk, configuration field synchronization,...
View ArticleRe: anybody using CW and the two way ticket sync with Kaseya
Hi Cassandra,We have Kaseya customers running Autotask and ConnectWise utilizing the two-way ticket integration today. You can grab a trial from our site (www.devioinc.com) but feel free to drop me a...
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