Hi Paul.. sorry to reply to such an old thread.. but I haven't found anyone else who has been able to develop a tool to integrate two-way KSD ticketing to a 3rd party SD. We use ConnectWise and I'm desperately looking for an integration solution. We've got a CW integrator for the Kaseya Ticketing module...nothing for KSD as of yet. We installed KSD becuase the Kaseya Ticketing module doesn't allow for automated ticket status changes.. at least not that I can see. The only option I can see is coding API translation between our old integrator and KSD. Anyways.. please let me know if your tool would work with CW. Thanks
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