Thank you paul. ill let you know if it works for me.
I have another concern regarding reports. I'm trying to create a report where the results are tickets that reached its goal time. How am i going to configure that? What Fields and aggregates to choose?
I tried creating report but its seems dull and I wanted to make it more meaningful. It just displays the Created DateTime, Modified DateTime and DueDateTime. But I still have problems, Due DateTime won't appear in the report even though it is visible in the tickets. What seems o be the problem? Please see the photo below.
I hope you can help me with my 2 queries. Thank you.