Re: How do you get staff to use Kaseya...

Eric Christiansen:

Don't look at it like you're going to get rid of techs by using Kaseya.  Look at it like you can take on more clients by being more efficient.  As we are streamlining our internal processes, we are ramping up our marketing efforts to take on more clients.  Gives our sales people something to do too. :)

Most techs aren't silly enough to believe that marketing stuff.

And with a large number of clients moving to a cloud model like office 365 they are already worried about the reduced workload for themselves as servers disappear.

For New Zealand which is a small country (4million) the SERVER IT support industry is going to go through a huge down turn over the next 5 years as most small companies make the move to the cloud.