I'm absolutely, 100% fed-up with this garbage.
I'm going to put this lightly - to the leadership over there at Kaseya with management over development of the live connect module - especially the remote control aspect - Why don't you force those goofball developers (putting it lightly) to use the live connect module to remote control their own damn machines while they develop this piece of garbage product. When the developers have to spend 10 times longer than it should take to accomplish a simple task using remote control maybe we'll start getting a reliable product.
After several frickin years of having this live connect junk, its about time you produce something worthwhile using! When are we going to get a remote control that frickin works?!?!?!?!?!?!?!???
Its not reliable on any platform, any operating system, any browser - PERIOD! Its SLOW! It CRASHES! It FAILS TO CONNECT! It GARBLES THE SCREEN! It DOESN'T HANDLE CAPS LOCK! The KEYBOARD STOPS WORKING PROPERLY! It DOESN'T SEND CTRL-ALT-DEL PROPERLY. ON AND ON AND ON the list goes!
HOW LONG MUST WE SUFFER WITH THIS INCOMPETANCE?
We pay out the a** for this software and yet you can't provide a simple, reliable, efficient remote control for desktops - THE SINGLE MOST USED FEATURE for any IT support person. Unbelievable! Kaseya consistently demonstrates some of the worst leadership I have ever seen in a company.