IP management
Can someone help me? I'm trying to create a script or report that will pull all the IPs on a machine. I can run reports that pull the man IP but not the secondary IPs. Thanks for the help.Steven
View ArticleAlert times are off
Hello All,Our office is in the Boston area, EST is our time zone. Our SaaS Kaseya server must be in the UK or something, we have to set our System time to VSA server -4 hours.Please see the screen...
View ArticleRe: Moving a ticket from one desk to another
You can use the procedure step called createTicket()In this step you can specify the desk in which to create the ticket and specify the summary and descriptionSo in your case just use the existing...
View ArticleRe: Moving a ticket from one desk to another
Oh .. I'm assuming you are using SD 1.4 and Kaseya V6.3 ?
View ArticleRe: Make some ticket notes become a KB article
You just need to select ticket(s) > Ticket > Copy and select the KnowledgeBase desk, and save
View ArticleRe: Make alarm monitoring respect hours of ServiceDesk
I've done this using agent procedures .. but have my own table of business hours rather than using SD Hours.I've been thinking for some time of changing the script to look as the SD coverage schedules...
View ArticleRe: Make some ticket notes become a KB article
thanks Charles, dont know how i missed that.
View ArticleRe: Uninstall previous Kaseya agent and replace with current agent?
Just write a script that your agent will run to remove the other agent.If you look in Kaseya under Audit/Add/Remove via your VSA you will see both agents listed , and it includes the string you need to...
View ArticleRe: Make some ticket notes become a KB article
Or automate if as per this threadcommunity.kaseya.com/.../85840.aspx
View ArticleMail Server QOS - Best Practices
Hey Everyone,Been running into some Mail QOS issues and looking for some feedback on how others are using it - and to discuss any best practices, if they exist.I had Mail Server QOS monitors set up and...
View ArticleRe: Make alarm monitoring respect hours of ServiceDesk
OK .. So here's a startFor each Organization in System/ORS/Manage you can set an Org TypeThere are already some default ones setup I.e. SLA_Gold , SLA_Silver etc and you can create and add extra ones...
View ArticleWhy is it only the master admin can see ticket created from email?
Only my master admin can see my tickets. specifically tickets that are created using email??How can i configure my scope to be able to see tickets that i what to see.
View Articleevent log alerts
I am trying to setup alert checking for Shadow Protect (event source ShadowProtectSvc) that will:(1) run a script and send an email when error event id 1121 (backup failed) is found(2) send an email...
View ArticleRe: Where to set auto-alarm close features on 6.3?
if you are searching auto close in the help file you will find it :)For now: its in the system function->configure
View ArticleRe: InfoCenter - Reports : nonmanaged device inventory
Voor zover ik weet is dit probleem nog steeds niet opgelost...
View ArticleRe: Some questions regarding KNM 5.0
Hi, I will try to answer your questions with as much details as possible.1. Our communication protocol is optimized to the best way of our knowledge already. We have put a lot of effort into minimizing...
View ArticleRe: vmware esxi 5 datastore monitoring
Hi, We will be testing a new builtin VMware datastore utilization monitor this week, and if all goes well it will be included in the next published release. I think it would be best to wait for that,...
View ArticleRe: Make alarm monitoring respect hours of ServiceDesk
hmmm, beyond my skillset I think - probably should be a feature request as you should not have to get involved with SQL queries and VB scripts.But thanks for taking the time to respond.
View ArticleVMWARE open snapshots
Hello,Looking for a way to monitor open snapshots. Anyone played with this before?
View ArticleRe: IP management
Try this:gallery.technet.microsoft.com/.../c4aedd21-52a9-4cce-94e6-529af3aa0bba
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