Does Uninstalling Kaseya Agent uninstall AVG?
If i uninstall the K2 agent on a particular PC with AVG anti-virus on it, does the anti-virus get uninstalled as well at the same time? Or would i have to uninstall AVG first then uninstall the agent?
View ArticleRe: Error message: Backup failed unexpectedly
Hi Klynn,I eventually got the issue resolved. I had to recheck the agent credentials and install the latest version of the backup software - including the console. There was a script run by another...
View ArticleRe: Live Connect work Perfect for me, but everyone else in the office are...
for already some time now I'm struggling with chrome to have the live connect working again.already tried different solutions as described on the forum but they can't get it working, not in 6.2 nor...
View ArticleRe: How to make your own modules?
Would it be possible to create a link within the VSA to an external application such as GESTEC ?rgds
View ArticleMoving a ticket from one desk to another
HI,I am trying to find a way to move tickets from one desk to another. For example, a ticket comes in via email to our Incident desk. However, what the user is requesting is to purchase something from...
View ArticleRe: KES scan failures after 2 seconds. ErrorRegistryScan
Kaseya Support,Just touching base, has there been any update on this issue?Thanks.
View ArticleAVG 9 Removal Succeeds - AVG 2012 Install Fails - Succeeds When Restarted
I opened support ticket, but I wanted to see if anyone else had seen this issue and had any suggestions on a resolution.I am having a problem when updating machines from AVG 9 to AVG 2012. Â Until this...
View ArticleAlert After Multiple Patch Failure
I am currently having a problem with patch failures and I wanted to reach out to the community to see if anyone else has addressed the same problem.I have found that in the majority of cases, when I...
View ArticleRe: KES scan failures after 2 seconds. ErrorRegistryScan
Hello,Thank you for keeping in touch with us - AVG has released the fix for this issue:"The update has been already released. If the issue still occurs, check version of file "C:\Program...
View ArticleRe: KES scan failures after 2 seconds. ErrorRegistryScan
Is this applicable to AVG 9 or just 2012?
View ArticleRe: Moving a ticket from one desk to another
Hi ArthurUse the Copy Ticket action button. You need to make sure that you (or anyone else wishing to do it) have both desks in your scope.See help.kaseya.com/.../index.asp for more detailsRegardsAmado
View ArticleSome questions regarding KNM 5.0
Hi,I would like to know the following information:1. Does gateway has a network traffic optimization ability?2. Minimum bandwidth requirement for the connection between gateway and server?3. How does...
View ArticleRe: cscript problem on windows 7 64 bit
We need to see the VBS in order to help you fully. But if I had to guess, your output file is being redirected to "C:\WINDOWS\SysWOW64" or "C:\Program Files (x86)" or...
View ArticleRe: cscript problem on windows 7 64 bit
rdk,what happens when you run it locally on the 64 bit computer? it may be your vbscript causing the issue. i've run cscript on both 64 and 32 bit machines with the same "Execute shell command" portion...
View ArticleRe: cscript problem on windows 7 64 bit
SMason, i would have to agree with you on the agent running in 32 env mode but I've been able to execute vbs files easily with no check or change in the procedure. I would have to guess that the Kaseya...
View ArticleRe: cscript problem on windows 7 64 bit
All of this is expected behavior for the x64 architecture and isn't necessarily any wrongdoing on Kaseya's part.
View ArticleUninstall previous Kaseya agent and replace with current agent?
We have a client who was previously being supported by a company that also used Kaseya.We installed our agents using the /r /w switches, however our Kaseya agent simply installs along side of the...
View ArticleRe: Make alarm monitoring respect hours of ServiceDesk
Hello,I was wondering does anyone know how to make certain monitoring alarms respect the hours of operation in the servicedesk.So basically when a CPU is high due to a backup before sending a ticket...
View ArticleRe: Make some ticket notes become a KB article
Does anyone know if its possible to turn a ticket into a KB article from within ServiceDesk?
View Article