Re: BE Agent Plugin installation: Unable to find the Kaseya Installation...
Hello Ramesh,We have several servers (4) with the same issue. Other servers (49) also had a 2nd agent installed. Installed the agent without any problem. Only difference at the 4 machines is the 2nd...
View ArticleRe: I guess Kaseya forgot the "Notify" section of KAV and KAM ???
ok, it's the end of May 2013 and I still don't see alerting in KAM. Is there anyway to set it up? I think 2 years is a long enough wait.
View ArticleRe: BE Agent Plugin installation: Unable to find the Kaseya Installation...
Hello Ramesh,Think i solved the problem. Because of an earlier installation i think there are some double entries in the register.Uninstalled the old agent with: RevoUninstaller. Uninstalled the...
View ArticleRe: Moving a ticket from one desk to another
Thanks guys.. Yes, I am using SD 1.4 and Kaseya V6.3I have been playing with the createTicket() function and a "custom field" - the Problem Created (Yes, No) field. I successfully got a ticket created...
View ArticleAPI and Audit information
I'm looking for a way to access "Audit Information" from the Kaseya api. I'm very new to Kaseya, so I'm sorry if this is an easy question or if this is in the wrong forum. My end goal is to be able to...
View ArticleRe: KES scan failures after 2 seconds. ErrorRegistryScan
It appears to have resolved the issue in AVG 9, so I presume 2012 is included as well.
View ArticleRe: Moving a ticket from one desk to another
Create a custom Field called e.g. "Ticket moved to Problem" and allow values of Yes or No.Then in your ticket change pr0cedure wrap an if/then statement around the step that uses the createTicket()...
View ArticleRe: KES scan failures after 2 seconds. ErrorRegistryScan
I have spot checked a number of my systems and it appears this issue has been resolved. Thanks!
View ArticleRe: AVG 9 Removal Succeeds - AVG 2012 Install Fails - Succeeds When Restarted
I am having the same symptoms. I have not identified the core issue, but instead am just pushing the AVG2012 install again which clears the error.
View ArticleRe: API and Audit information
Check this link, right from the help file:help.kaseya.com/.../index.aspWe have the data you want in a view documented here:help.kaseya.com/.../index.aspSince views are available via the API, you can...
View ArticleOrgs VS Machine groups for MSP
I am in the process of changing several things in our Set-up. I am wondering how other MSP define their Orgs Vs Machine groups - Currently we have one org with machine groups under it by client. I...
View ArticleRe: Alert After Multiple Patch Failure
+1 A view that includes machines with X number of failed patches would be a great feature.Lloyd
View ArticleRe: BE Agent Plugin installation: Unable to find the Kaseya Installation...
Hello Sander,Glad to know that you were able to resolve the issue. Thanks for posting the solution in the forum, that would benefit others if they come across this issue in future.Regards,Ramesh...
View ArticleRe: Orgs VS Machine groups for MSP
We don't use Orgs for managed and un-Managed, we just create each client under the root org. We then use scopes to show managed clients, etc
View ArticleRe: Alert After Multiple Patch Failure
+1would love to only be alerted if a patch fails on the second attempt!
View ArticleHow to Share Event Log sets
All,I am trying to find where I set share permissions on Event Log sets. My Help Desk team are unable to add event to sets I create however they can edit there own. When they try to edit a set I have...
View ArticleRe: How to Share Event Log sets
Jason, you have to move your monitor sets into a shared folder. You should see a Private and a Shared tree, make a folder under the Shared Tree, move your mon set there and share it out and your guys...
View ArticleRe: Orgs VS Machine groups for MSP
If you use a PSA i'd recommend setting up an ORG for each client. It'll make your life easier. Going break-fix, and managed can be done best in the PSA since that's where you're billing from. If you're...
View ArticleRe: Live Connect work Perfect for me, but everyone else in the office are...
Chad, More info:We couldn't get it working in the office. They all went home for the weekend and were able to use it from their house. I went through their Office PC's and removed all plugins they had...
View ArticleRe: Live Connect work Perfect for me, but everyone else in the office are...
Hi,thks for the KB info, however already tried that but no luck, still stuck !!rgds
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