users in org subgroup can't enter ticket from liveconnect
looking to see if anyone has seen this one before:a few users but not all cannot enter tickets when computer is in the group. I have computers added to subgroups in the company by office location,...
View ArticleTouch Screen Support over VNC
We have a device that has a touch screen management console on the back that is all touch screen.  However when using it through Kaseya and connecting via VNC, RDP is disabled, I click on a button, it...
View ArticleChanging Purchase Date for Agent
The purchase date showing in 'Agent Status' is incorrect. Â Can this be changed somewhere manually? Â My guess is that this happened when agents were merged from an old machine to a new one. Â The...
View ArticleRe: View per seperate report part
Sander, Now I understand! Â And yes, this is not supported. Â If you don't mind, send me a DM (here in the community) or an email to chad.gniffke(at)kaseya.com with a screenshot or PDF of the report. Â I...
View ArticleRe: Changing Purchase Date for Agent
staggerwing,That sounds like a custom field. Â You can edit custom field values from the Audit module. Â Instructions for editing the value of a custom field are available here:...
View ArticleRe: Report Remote Control Logs
Divvet, The logs are currently separate. Â I am having the team build a dataset to expose all of the KLC logs. Â This is 4-6 weeks, but they are going to get to it. Â Thanks for your patience,Chad
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Re: Weird Scheduler issue with Timezone Default
Hi Ethan,FYI - I have been informed that your ticket and this issue at large is still with Engineering. Apologies that there has not been more timely updates to this (this post is tracked and noted by...
View ArticleRe: PHP Based NOC Dashboard with Sourcecode
Linus, the duplicate agents are as a result of having multiple scopes set up - his has been mentioned previously in this thread. The next version of my code will address this. In terms of checking your...
View ArticleRe: Weird Scheduler issue with Timezone Default
Hey Dylan,Thanks again for keeping me up to date!
View ArticleRe: PHP Based NOC Dashboard with Sourcecode
They finally admitted that there are more views than shown in the help file, but he question is why I can't access them or why several of de sql queries are failing ?I'm also using the...
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How to configure KNM to monitor Oracle Server
Hi,I'm michael and I'm currently new to Kaseya Network Monitor and I'm trying to configure to Monitor Oracle Server Database. Upon the configuration, I get an error. Please see the screenshot below.
View ArticleMonitoring AS400 Server
Hi,Good Day! Is someone already tried to monitor AS400 Server using KNM? Upon configuring to monitor of AS400 using KNM, I just discover it's ping monitor. Do I need to get the specific MIB to monitor...
View ArticleRe: AIX / AS400
Is AS400 can be monitored already using KNM ver5? I tried to configure one of this using KNM but unfortunately, Ping monitor is only available.
View ArticleRe: How to configure KNM to monitor Oracle Server
Please make sure your read the prerequisites part in the documentation.help.kaseya.com/.../index.asp
View ArticleRe: How to configure KNM to monitor Oracle Server
Hi RA,I think I didn't accomplish the prerequisite. Thanks for the help. The client will depend on the version of oracle being monitored, right?
View ArticleRe: LAN Cache and SBS 2008 / Server 2008
@Craig, so you're suggesting an complete breach in security in an AD-controlled environment? I hope not.Kaseya Agents have, within our network, a specificly designed Network-Account to work for Kaseya....
View ArticleRe: Looking for better method of patch rebooting
POST Patch Update Agent Procedure:Executeshellcommand("shutdown /s /t <yourtimehereinseconds>", "Execute as System", "All Operating System", "Halt on Fail".
View ArticleRe: Monitoring AS400 Server
Hi, We don't have any templates or preconfigured monitors specific to AS/400. It's definitely possible to accomplish though, as long as telnet/ssh or SNMP is available from the KNM machine. If you...
View ArticleRe: Wake on LAN not working on all machines
My WOL has been dead for a few weeks (a customer said that their machines that used to start up hasn't for the last week). Currently working with my sales rep. to sort this out. It includes the "Wake...
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