Re: AVG 9 Removal Succeeds - AVG 2012 Install Fails - Succeeds When Restarted
I dont see this as such a big problem from my end. After we run an upgrade it shows failed but i run "connect client" and it shows installed. Yes annoying but not holding me back from doing any...
View ArticleRe: KLC and CTRL-C, CTRL-V etc not working
Josh, This does work using KLC and the newly updated Java-based VNC Viewer. In order to gain access to this, be sure to launch KLC in Firefox, Chrome or Safari. If it is not working for you when...
View ArticleRe: Patch Management moved from the core VSA to a new add-on module
no - only works thru kinstall on VSA 6.3 forward
View ArticleRe: API and Audit information
i wouldn't think you'd need the api at all you can just use sql commands directly to the DB via your agent procedures. also in 6.3 you can bang sql commands into the report. However it maybe easyer to...
View ArticleRe: KLC and CTRL-C, CTRL-V etc not working
Hi Chad,Yes I am using the latest java based KLC within Chrome. The keys did work after hotfixing to that latest KLC version, but stopped a few weeks later.TAB still works within a remote session, so I...
View ArticleRe: Script to remove Trend Micro
Elliot, is it trend 6 or trend 7 or trend 8? Trend micro 6 had an ini file you could modify that rest the password to 1I haven't tried anything for 7 and 8. I'll search my old notes tonight and see if...
View ArticleRe: Patch Management moved from the core VSA to a new add-on module
No - no changes of any kind necessary
View ArticleRe: KAV and ACT 2012?
Hi, I appreciate that this has been posted for a while but thought I would add we still have ongoing issues with KAV and ACT outlook plugin compatibility.We had semi success disabling the KAV outlook...
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[ASK]Cannot Create ticket
I already Active and Install basic tempalte in service desk but when client want to create a ticket the output is like that
View ArticleRe: VMWARE open snapshots
Hello Tomas,I see the ESX Health script is communicating with CIM Elements. If i take a look at www.vmware.com/.../CIM_ManagedElement.html i see a lot elemement which we can use (i think).Right?So i...
View Article(BE) - Create alarm in dashboard API
Thing a realy miss is the alarm function. I like to get an alarm when an error occured.I can't imagine there are more people with the same problem/whish. Can someone tell me how the Kaseya API works?...
View Article[KNM] Install gateway, then what?
Hi,We use 'Kaseya Network Monitor 5.0 Build 9351' and have setup a server install which is working fine on our network.We want to install KNM on a customer network so we can monitor their VMWare...
View ArticleRe: [KNM] Install gateway, then what?
Hi Mooya,The gateway configuration is clearly documented in the following help link.help.kaseya.com/.../index.asp
View ArticleAVG System Tray Icon
Hi, we have just upgraded to from KES 2.2 to KES 2.3 and the option from removing the AVG system tray icon has disappeared which from reading the release notes is a correct.Is there a script to remove...
View ArticleQueries the database of custom fields in service desk
Dear,In my organization, I have a large client requesting more specific reports that the Info Center provides me. Thus began generating reports through queries to the database, but I can not perform a...
View ArticleRe: [KNM] Install gateway, then what?
Thx, the link was helpful.I've created a gateway, and then downloaded the config for that gateway.Then i've placed the contents of the zip file in de folder on the gateway server and restarted the...
View ArticleRe: [KNM] Install gateway, then what?
never mind, there was a problem in the firewall so port 4242 was not mapped to the right server.I think it's working now (without the public.key)..
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Re: [ASK]Cannot Create ticket
Check under -System > Scopes - there is a tab for Service Desks, make sure there is a desk assigned to the scope. Also you should have and “Anonymous” scope. Assign all active desks to this scope as...
View ArticleRe: KNM NOC View broken since version 5.0
I have yet to hear a response from Kaseya on when we should expect the features mentioned to be added back.
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