Apologies for the delayed reply here, it has been some time since I could sit down and get back to many threads.
To address or possibly assist with some of your issues in line - (I did not include screenshots to save space)
I have created a ticket a very long time ago for the Classic Monitor issue where Network Interface counters do not generate any data and they told me that it is a known issue and that they would fix it in a future release. I suspect KNM was their fix however I still see no documentation or any written material from Kaseya why it is not working, I would have at least expected a small note about it in the help document to warn customers about the issue.
Also, no I have not created a ticket for the KNM issue because;
1) Historically I found that your Tier 1 support was unable to help me with similar issues in the past and when they escalated the tickets I often got either bad/wrong information, they require access to our VSA portal which is not possible at this point in time or they took week/months to respond by which time have figured out a solution or a workaround myself.
2) I'm unsure if the issue is known or not often the fastest way to find out, is to post to the community forums and see if anybody else has run into the same issue.
Understood, this must have been prior to Kaseya moving from Service Desk to ZenDesk ticketing system (Roughly 2~ years ago).
Most likely, the "I Suspect KNM was their fix" comment referred to could indeed be a fix - but not necessarily a fix using "Perfmon Counters". If you still have the ticket # on this case I can dig it up in the old Service Desk platform (portal.kaseya.net).
I understand the frustrations around dealing with support as I used to work on the Support Team for several years and now work with them to ensure issues are resolved.
Also, I definitely agree that the Kaseya Community provides invaluable knowledge and one of the fastest ways to acquire this information.
With that said, If you do decide to submit a ticket and have issues with support - I strongly encourage you to reach out to me or any of the other Kaseya resource on the community (Feel free to reach out directly via PM, Email, or a Thread)
We can ensure that you get the proper support you require.
�
I have not tried CIM monitoring yet, to be honest I have no experience with monitoring via CIM as I have been using Kaseya for the last 8 + years and KNM has only became available to me this year in our test environment.
The reason I'm using Performance over CIM monitoring is because all the available monitoring information out there provided by Microsoft and other Monitoring software deals with Eventlog, Service and Performance based monitoring.
Why do you want me to use CIM monitoring over Windows Performance monitoring?
I tried the CIM monitor against several server I have been applying the performance counters too and found that they do not show any "Class" options even if I try to rescan;
My intention was not to force you to use CIM but inquire if you have attempted to use this function opposed to Performance Counters.
CIM was built as the standard which is what WMI / MI is built on top of and provides several monitoring options for unique environments (Especially Hyper-V and ESXi hosts).
https://msdn.microsoft.com/en-us/library/aa384642(v=vs.85).aspx
https://msdn.microsoft.com/en-us/library/aa389234(v=vs.85).aspx
However, I still believe the issue you are reporting needs to be identified and clarified by our Support/Engineering team (Which I am more than happy to assist with).
I suspect the reason this is because I need to open ports on the firewall to allow this.
Perhaps, you will also require CIM Credentials enabled in KNM to properly poll a device.
You can test connectivity, user credentials, and some of the available classes using WBEMTest.exe for several WMI/CIM functions:
�
This program should be available on all windows OS types.
The "LogicalDisk::% Disk Time % Disk Time" Performance counters does not seem to work in either KNM and core Monitoring.
Has anybody else had any success with "LogicalDisk::% Disk Time % Disk Time" Performance counters?
Are you referring to Performance Counters on the Hyper-V agent itself or in general, all %Disk Time counters for all machines?
If you are not getting data from the Core Monitoring > Logical Disk> % Disk Time counter, check to see in <installdrive>\kworking folder\klogs folder if the .CSV file is returning data:
�
I know this is all very late, and you may have resolved this at this point and I hope it provides some sort of helpful information.
I will be standing up a Hyper-V host and checking out the KNM/Core Monitorings Performance Monitor counters against it to review the behavior as well.
When I am at the point to create a ticket, if you have not, I will do so and update this thread with the ticket number and information I get as the investigation moves along.
