I recently upgraded our 8.0 VSA to 9.1 and now have a particular script failing that used to work fine. It fails on the following Procedure step (which is Line 2 - or Line 3 if I impersonateUser before this step):

executeShellCommandToVariable("Date /T", System, "All Operating Systems", "Halt On Fail")

I've also tried an "impersonate user" before this step but with the same results. The failure message I get states:

"FAILED to create THEN step 1, Unknown Command Id 444. Error = Invalid Message Identifier (Line 2) "

Can someone help me resolve this issue, please?

No problem

I can verify it's working for me, I schedule the AP in the past in the template so that they queue up to run right after the agent install/template apply.  I'm applying the template in with the agent install.  Then they flow into policy management based on views and other APs queue up but don't run immediately like the template based APs scheduled in the past.

I use policies for most things, but due to weaknesses in procedure scheduling through policies, I'm attempting to schedule a handful of procedures to execute at first check-in via templates.  From the reading I've done, I believe I'm supposed to be able to schedule procedures on new agents as follows:

• Create template
• Configure template to have desired settings, including scheduled procedures
• Create a new package and choose to copy settings from template during wizard
• Procedures should be scheduled when agent is installed using new deployment package

I've done this, and when the new agent is installed, the Agent Procedure Status shows as completely empty until after policies are applied several minutes later.  The items scheduled in the template never show up in the Agent Procedure Status window, and are never run.

If I copy template settings to the agent once it's installed, the procedures show up as expected.

I haven't been able to find any solution to this issue through my online searches.  Does anyone have any idea what might be going on here?

Thanks!

I have customers wich are using our Kaseya Servicedesk. They have there own Scope, so they could only see there own tickets.

But when the select the view "No view" they see all the tickets, from every customers.

Someone else has this problem too?

Regards,

Edwin

Derek,

Go to the agent module, then select the Agent Logs function.  Once there, click the hyperlinked machine name.  This will reveal the logs for this specific agent.  From the drop down menu, switch to the Agent Procedure log.  Find the entry for the failed step.  In this log, you will get more detail about what step 8 is and why is falling.  If you can't figure it out from there, post the full failure reason from the AP log as well as the name of the procedure.  If it is a custom procedure, you might consider posting the entire procedure here so the community can see what you're trying to do and advise on possible edits.

Hi neuvoja 

Was this information provided in a ticket? If it was, do you mind providing me the ticket number?

Nicolas Ponce ,

I do not have a ticket number as I used our support partner (Upstream) to troubleshoot this.

If you remove ADAgentDeployGPOSecFilterGroup & ADAgentDeployGPO from AD, how do you get them back if you do not have backups/recycle bin? I've tried everything but Uninstall and Detach Org.

Script Summary: Failed THEN in step 8 (Line 9)

6:49:08 am 29-Oct-15 Chocolatey Install dru

FAILED in THEN step 8, execute script Chocolatey Install-0001 (ID = 123874488) (Line 9)

6:49:08 am 29-Oct-15 Chocolatey Install-0001 dru

Script Summary: Failed THEN in step 2 (Line 12)

6:49:08 am 29-Oct-15 Chocolatey Install-0001 druss

FAILED in THEN step 2, execute script Chocolatey Install-0002 (ID = 543028572) (Line 12)

6:49:08 am 29-Oct-15 Chocolatey Install-0002 druss

Script Summary: Failed ELSE in step 3 (Line 25)

6:49:08 am 29-Oct-15 Chocolatey Install-0002 druss

FAILED in ELSE step 3, execute script Chocolatey Install-0005 (ID = 1194065857) (Line 25)

6:49:08 am 29-Oct-15 Chocolatey Install-0005 druss

Script Summary: Failed THEN in step 2 (Line 27)

6:49:08 am 29-Oct-15 Chocolatey Install-0005 druss

FAILED in processing THEN step 2, Execute Script, with error Script Not Found (Line 27)

6:49:08 am 29-Oct-15 Chocolatey Install-0005 druss

===== Chocolatey has now been installed =====

6:49:08 am 29-Oct-15 Chocolatey Install-0002 druss

Comment at ELSE step 2

6:49:08 am 29-Oct-15 Execute Shell command - Get Results to Variable druss

Script Summary: Success THEN

6:49:08 am 29-Oct-15 Execute Shell command - Get Results to Variable-0010 druss

Error - unable to detect shell command results.

6:49:08 am 29-Oct-15 Execute Shell command - Get Results to Variable-0005 druss

Executing command in 64-bit shell as system: @powershell -NoProfile -ExecutionPolicy unrestricted -Command "iex ((new-object net.webclient).DownloadString('chocolatey.org/install.ps1&))" && SET PATH=%PATH%;%ALLUSERSPROFILE%\chocolatey\bin >"c:\windows\system32\mgmt\myit\commandresults-1354560622.txt" 2>&1

6:48:51 am 29-Oct-15 Windows - 32 or 64 bit OS druss

Script Summary: Success THEN

6:48:51 am 29-Oct-15 Windows - 32 or 64 bit OS-0011 druss

Windows OS is 64-bit.

6:48:51 am 29-Oct-15 Chocolatey Install-0001 druss

===== It's a Windows Machine =====

6:48:50 am 29-Oct-15 Chocolatey Install druss

===== Chocolatey Install --- about to start =====

This is the procedure.

<?xml version="1.0" encoding="utf-8"?>

<ScriptExport xmlns:xsi="www.w3.org/.../XMLSchema-instance" xmlns:xsd="www.w3.org/.../XMLSchema" xmlns="www.kaseya.com/.../Scripting">

 <Procedure name="MP6000 - Adobe Reader Choco Installer" treePres="3" id="455247381" folderId="849107974045494" treeFullPath="myProcedures - bta.ltd.uk/dgodwin.Installers._Template Installers">

   <Body description="">

     <Statement name="GetVariable" continueOnFail="false">

       <Parameter xsi:type="EnumParameter" name="VariableType" value="ConstantValue" />

       <Parameter xsi:type="StringParameter" name="SourceContent" value="#scriptIdTab.scriptName#" />

       <Parameter xsi:type="StringParameter" name="VariableName" value="ScriptName" />

     </Statement>

     <Statement name="WriteScriptLogEntry" continueOnFail="false">

       <Parameter xsi:type="StringParameter" name="Comment" value="===== #ScriptName# --- about to start =====" />

     </Statement>

     <Statement name="GetVariable" continueOnFail="false">

       <Parameter xsi:type="EnumParameter" name="VariableType" value="AgentTempDirectory" />

       <Parameter xsi:type="StringParameter" name="SourceContent" value="" />

       <Parameter xsi:type="StringParameter" name="VariableName" value="agentWorkDir" />

     </Statement>

     <Statement description="| Chocolately App Name below" name="GetVariable" continueOnFail="false" osType="Windows">

       <Parameter xsi:type="EnumParameter" name="VariableType" value="ConstantValue" />

       <Parameter xsi:type="StringParameter" name="SourceContent" value="adobereader" />

       <Parameter xsi:type="StringParameter" name="VariableName" value="global:App" />

     </Statement>

     <Statement description="| Chocolately App Name above&#xD;&#xA;| Full App Name below" name="GetVariable" continueOnFail="false" osType="Windows">

       <Parameter xsi:type="EnumParameter" name="VariableType" value="ConstantValue" />

       <Parameter xsi:type="StringParameter" name="SourceContent" value="Adobe Reader" />

       <Parameter xsi:type="StringParameter" name="VariableName" value="global:appName" />

     </Statement>

     <Statement description="| Full App Name above&#xD;&#xA;| &#xD;&#xA;| No edits required below this point&#xD;&#xA;| &#xD;&#xA;| Script Working Directory Name below" name="GetVariable" continueOnFail="false">

       <Parameter xsi:type="EnumParameter" name="VariableType" value="ConstantValue" />

       <Parameter xsi:type="StringParameter" name="SourceContent" value="#global:App#" />

       <Parameter xsi:type="StringParameter" name="VariableName" value="scriptDir" />

     </Statement>

     <Statement description="| Script Working Directory Name above" name="GetVariable" continueOnFail="false">

       <Parameter xsi:type="EnumParameter" name="VariableType" value="ConstantValue" />

       <Parameter xsi:type="StringParameter" name="SourceContent" value="#global:appName# was successfully installed on machine #vMachine.machName#." />

       <Parameter xsi:type="StringParameter" name="VariableName" value="successMessage" />

     </Statement>

     <Statement name="GetVariable" continueOnFail="false">

       <Parameter xsi:type="EnumParameter" name="VariableType" value="ConstantValue" />

       <Parameter xsi:type="StringParameter" name="SourceContent" value="#global:appName# was NOT installed on machine #vMachine.machName#." />

       <Parameter xsi:type="StringParameter" name="VariableName" value="failureMessage" />

     </Statement>

     <Statement name="GetVariable" continueOnFail="false">

       <Parameter xsi:type="EnumParameter" name="VariableType" value="ConstantValue" />

       <Parameter xsi:type="StringParameter" name="SourceContent" value="The latest version of #global:appName#  is already installed on machine #vMachine.machName#." />

       <Parameter xsi:type="StringParameter" name="VariableName" value="notReqMessage" />

     </Statement>

     <Statement name="GetVariable" continueOnFail="false">

       <Parameter xsi:type="EnumParameter" name="VariableType" value="ConstantValue" />

       <Parameter xsi:type="StringParameter" name="SourceContent" value="#ScriptName# may not run on this machine (#vMachine.machName#) because of its Operating System, Role, or other restriction." />

       <Parameter xsi:type="StringParameter" name="VariableName" value="naMessage" />

     </Statement>

     <Statement name="GetVariable" continueOnFail="false" osType="Windows">

       <Parameter xsi:type="EnumParameter" name="VariableType" value="ConstantValue" />

       <Parameter xsi:type="StringParameter" name="SourceContent" value="#agentWorkDir#\#scriptDir#" />

       <Parameter xsi:type="StringParameter" name="VariableName" value="scriptWorkingDir" />

     </Statement>

     <Statement name="GetVariable" continueOnFail="false" osType="Windows">

       <Parameter xsi:type="EnumParameter" name="VariableType" value="ConstantValue" />

       <Parameter xsi:type="StringParameter" name="SourceContent" value="#scriptWorkingDir#\results.txt" />

       <Parameter xsi:type="StringParameter" name="VariableName" value="resultsFile" />

     </Statement>

     <Statement name="GetVariable" continueOnFail="false" osType="Windows">

       <Parameter xsi:type="EnumParameter" name="VariableType" value="ConstantValue" />

       <Parameter xsi:type="StringParameter" name="SourceContent" value="#scriptWorkingDir#\#interim.txt" />

       <Parameter xsi:type="StringParameter" name="VariableName" value="interimFile" />

     </Statement>

     <Statement name="GetVariable" continueOnFail="false" osType="Windows">

       <Parameter xsi:type="EnumParameter" name="VariableType" value="ConstantValue" />

       <Parameter xsi:type="StringParameter" name="SourceContent" value="#scriptWorkingDir#\#global:App#Version.txt" />

       <Parameter xsi:type="StringParameter" name="VariableName" value="versionFile" />

     </Statement>

     <If description="Check if machine is Windows">

       <Condition name="CheckVariable">

         <Parameter xsi:type="StringParameter" name="VariableName" value="#vAgentLabel.agntTyp#" />

         <Parameter xsi:type="EnumParameter" name="Condition" value="Equals" />

         <Parameter xsi:type="StringParameter" name="Value" value="0" />

       </Condition>

       <Then>

         <Statement name="WriteScriptLogEntry" continueOnFail="false" osType="Windows">

           <Parameter xsi:type="StringParameter" name="Comment" value="===== It's a Windows Machine =====" />

         </Statement>

         <Statement description="Create the Script Working Directory" name="ExecuteShellCommand" continueOnFail="false" osType="Windows">

           <Parameter xsi:type="StringParameter" name="Command" value="md #scriptWorkingDir#" />

           <Parameter xsi:type="EnumParameter" name="ExecuteAccount" value="System" />

           <Parameter xsi:type="BooleanParameter" name="Is64Bit" value="False" />

         </Statement>

         <If description="Windows Procedure must go below">

           <Condition name="TestFile">

             <Parameter xsi:type="StringParameter" name="Path" value="%ALLUSERSPROFILE%\chocolatey\bin\cinst.exe" />

             <Parameter xsi:type="EnumParameter" name="Condition" value="NotExists" />

             <Parameter xsi:type="StringParameter" name="Value" value="" />

           </Condition>

           <Then>

             <Statement name="WriteScriptLogEntry" continueOnFail="false" osType="Windows">

               <Parameter xsi:type="StringParameter" name="Comment" value="===== Chocolatey is not installed - installing now... =====" />

             </Statement>

             <Statement name="ExecuteScript" continueOnFail="false" osType="Windows">

               <Parameter xsi:type="StringParameter" name="ScriptID" value="1621160654" />

               <Parameter xsi:type="StringParameter" name="ScriptName" value="Chocolatey Install" />

               <Parameter xsi:type="StringParameter" name="TimeDelay" value="" />

               <Parameter xsi:type="EnumParameter" name="TimeUnit" value="Immediate" />

             </Statement>

           </Then>

         </If>

         <Statement name="Execute Shell Command - Get Results to Variable" continueOnFail="false" osType="Windows">

           <Parameter xsi:type="StringParameter" name="Parameter1" value="%ALLUSERSPROFILE%\chocolatey\bin\cinst #global:App#" />

           <Parameter xsi:type="StringParameter" name="Parameter2" value="False" />

           <Parameter xsi:type="StringParameter" name="Parameter3" value="System" />

         </Statement>

         <If description="">

           <Condition name="CheckVariable">

             <Parameter xsi:type="StringParameter" name="VariableName" value="#global:cmdresults#" />

             <Parameter xsi:type="EnumParameter" name="Condition" value="Exists" />

             <Parameter xsi:type="StringParameter" name="Value" value="" />

           </Condition>

           <Then>

             <Statement name="WriteScriptLogEntry" continueOnFail="false" osType="Windows">

               <Parameter xsi:type="StringParameter" name="Comment" value="===== #global:cmdresults# =====" />

             </Statement>

             <If description="">

               <Condition name="CheckVariable">

                 <Parameter xsi:type="StringParameter" name="VariableName" value="#global:cmdresults#" />

                 <Parameter xsi:type="EnumParameter" name="Condition" value="Contains" />

                 <Parameter xsi:type="StringParameter" name="Value" value="has been installed" />

               </Condition>

               <Then>

                 <Statement name="WriteScriptLogEntry" continueOnFail="false" osType="Windows">

                   <Parameter xsi:type="StringParameter" name="Comment" value="===== Success =====" />

                 </Statement>

                 <Statement name="GetVariable" continueOnFail="false" osType="Windows">

                   <Parameter xsi:type="EnumParameter" name="VariableType" value="ConstantValue" />

                   <Parameter xsi:type="StringParameter" name="SourceContent" value="Success" />

                   <Parameter xsi:type="StringParameter" name="VariableName" value="global:action" />

                 </Statement>

               </Then>

               <Else>

                 <If description="">

                   <Condition name="CheckVariable">

                     <Parameter xsi:type="StringParameter" name="VariableName" value="#global:cmdresults#" />

                     <Parameter xsi:type="EnumParameter" name="Condition" value="Contains" />

                     <Parameter xsi:type="StringParameter" name="Value" value="already installed" />

                   </Condition>

                   <Then>

                     <Statement name="WriteScriptLogEntry" continueOnFail="false" osType="Windows">

                       <Parameter xsi:type="StringParameter" name="Comment" value="===== Nothing to see here - already installed =====" />

                     </Statement>

                     <Statement name="GetVariable" continueOnFail="false" osType="Windows">

                       <Parameter xsi:type="EnumParameter" name="VariableType" value="ConstantValue" />

                       <Parameter xsi:type="StringParameter" name="SourceContent" value="Not Required" />

                       <Parameter xsi:type="StringParameter" name="VariableName" value="global:action" />

                     </Statement>

                   </Then>

                 </If>

               </Else>

             </If>

             <If description="">

               <Condition name="CheckVariable">

                 <Parameter xsi:type="StringParameter" name="VariableName" value="#global:action#" />

                 <Parameter xsi:type="EnumParameter" name="Condition" value="Exists" />

                 <Parameter xsi:type="StringParameter" name="Value" value="" />

               </Condition>

               <Then>

                 <Statement name="ExecuteScript" continueOnFail="false" osType="Windows">

                   <Parameter xsi:type="StringParameter" name="ScriptID" value="442707748" />

                   <Parameter xsi:type="StringParameter" name="ScriptName" value="KP2012 - Lock and Load SSR.exe" />

                   <Parameter xsi:type="StringParameter" name="TimeDelay" value="" />

                   <Parameter xsi:type="EnumParameter" name="TimeUnit" value="Immediate" />

                 </Statement>

                 <Statement name="ExecuteShellCommand" continueOnFail="false" osType="Windows">

                   <Parameter xsi:type="StringParameter" name="Command" value="%ALLUSERSPROFILE%\chocolatey\bin\cver #global:App#  >> #resultsFile#" />

                   <Parameter xsi:type="EnumParameter" name="ExecuteAccount" value="System" />

                   <Parameter xsi:type="BooleanParameter" name="Is64Bit" value="False" />

                 </Statement>

                 <Statement name="ExecuteShellCommand" continueOnFail="false" osType="Windows">

                   <Parameter xsi:type="StringParameter" name="Command" value="type #resultsFile# | findstr /v foundCompare >> #interimFile#" />

                   <Parameter xsi:type="EnumParameter" name="ExecuteAccount" value="System" />

                   <Parameter xsi:type="BooleanParameter" name="Is64Bit" value="False" />

                 </Statement>

                 <Statement name="ExecuteShellCommand" continueOnFail="false" osType="Windows">

                   <Parameter xsi:type="StringParameter" name="Command" value="type #interimFile# | findstr found >> #versionFile#" />

                   <Parameter xsi:type="EnumParameter" name="ExecuteAccount" value="System" />

                   <Parameter xsi:type="BooleanParameter" name="Is64Bit" value="False" />

                 </Statement>

                 <Statement name="ExecuteShellCommand" continueOnFail="false" osType="Windows">

                   <Parameter xsi:type="StringParameter" name="Command" value="#scriptWorkingDir#\ssr -w found\s08=\s00 #versionFile#" />

                   <Parameter xsi:type="EnumParameter" name="ExecuteAccount" value="System" />

                   <Parameter xsi:type="BooleanParameter" name="Is64Bit" value="False" />

                 </Statement>

                 <Statement name="ExecuteShellCommand" continueOnFail="false" osType="Windows">

                   <Parameter xsi:type="StringParameter" name="Command" value="#scriptWorkingDir#\ssr -w \s01=\s00 #versionFile#" />

                   <Parameter xsi:type="EnumParameter" name="ExecuteAccount" value="System" />

                   <Parameter xsi:type="BooleanParameter" name="Is64Bit" value="False" />

                 </Statement>

                 <Statement name="ExecuteShellCommand" continueOnFail="false" osType="Windows">

                   <Parameter xsi:type="StringParameter" name="Command" value="#scriptWorkingDir#\ssr -w :=\s00 #versionFile#" />

                   <Parameter xsi:type="EnumParameter" name="ExecuteAccount" value="System" />

                   <Parameter xsi:type="BooleanParameter" name="Is64Bit" value="False" />

                 </Statement>

                 <Statement name="GetVariable" continueOnFail="false">

                   <Parameter xsi:type="EnumParameter" name="VariableType" value="FileContent" />

                   <Parameter xsi:type="StringParameter" name="SourceContent" value="#versionFile#" />

                   <Parameter xsi:type="StringParameter" name="VariableName" value="version" />

                 </Statement>

                 <Statement name="WriteScriptLogEntry" continueOnFail="false">

                   <Parameter xsi:type="StringParameter" name="Comment" value="===== Installed Version is now = #version# =====" />

                 </Statement>

                 <If description="">

                   <Condition name="CheckVariable">

                     <Parameter xsi:type="StringParameter" name="VariableName" value="#global:action#" />

                     <Parameter xsi:type="EnumParameter" name="Condition" value="Contains" />

                     <Parameter xsi:type="StringParameter" name="Value" value="Success" />

                   </Condition>

                   <Then>

                     <Statement name="GetVariable" continueOnFail="false">

                       <Parameter xsi:type="EnumParameter" name="VariableType" value="ConstantValue" />

                       <Parameter xsi:type="StringParameter" name="SourceContent" value="#global:appName# #version# was successfully installed on machine #vMachine.machName#." />

                       <Parameter xsi:type="StringParameter" name="VariableName" value="successMessage" />

                     </Statement>

                     <Statement name="ExecuteScript" continueOnFail="false" osType="Windows">

                       <Parameter xsi:type="StringParameter" name="ScriptID" value="488221222" />

                       <Parameter xsi:type="StringParameter" name="ScriptName" value="Script Success" />

                       <Parameter xsi:type="StringParameter" name="TimeDelay" value="" />

                       <Parameter xsi:type="EnumParameter" name="TimeUnit" value="Immediate" />

                     </Statement>

                   </Then>

                   <Else>

                     <If description="">

                       <Condition name="CheckVariable">

                         <Parameter xsi:type="StringParameter" name="VariableName" value="#global:action#" />

                         <Parameter xsi:type="EnumParameter" name="Condition" value="Contains" />

                         <Parameter xsi:type="StringParameter" name="Value" value="Not Required" />

                       </Condition>

                       <Then>

                         <Statement name="GetVariable" continueOnFail="false">

                           <Parameter xsi:type="EnumParameter" name="VariableType" value="ConstantValue" />

                           <Parameter xsi:type="StringParameter" name="SourceContent" value="The latest version of #global:appName# (#version#) is already installed on machine #vMachine.machName#." />

                           <Parameter xsi:type="StringParameter" name="VariableName" value="notReqMessage" />

                         </Statement>

                         <Statement name="ExecuteScript" continueOnFail="false" osType="Windows">

                           <Parameter xsi:type="StringParameter" name="ScriptID" value="953442695" />

                           <Parameter xsi:type="StringParameter" name="ScriptName" value="Script not Required" />

                           <Parameter xsi:type="StringParameter" name="TimeDelay" value="" />

                           <Parameter xsi:type="EnumParameter" name="TimeUnit" value="Immediate" />

                         </Statement>

                       </Then>

                       <Else>

                         <Statement name="WriteScriptLogEntry" continueOnFail="false" osType="Windows">

                           <Parameter xsi:type="StringParameter" name="Comment" value="===== No output =====" />

                         </Statement>

                       </Else>

                     </If>

                   </Else>

                 </If>

               </Then>

               <Else>

                 <Statement name="WriteScriptLogEntry" continueOnFail="false" osType="Windows">

                   <Parameter xsi:type="StringParameter" name="Comment" value="===== Failed =====" />

                 </Statement>

                 <Statement name="ExecuteScript" continueOnFail="false" osType="Windows">

                   <Parameter xsi:type="StringParameter" name="ScriptID" value="1957481308" />

                   <Parameter xsi:type="StringParameter" name="ScriptName" value="Script Failure" />

                   <Parameter xsi:type="StringParameter" name="TimeDelay" value="" />

                   <Parameter xsi:type="EnumParameter" name="TimeUnit" value="Immediate" />

                 </Statement>

               </Else>

             </If>

           </Then>

           <Else>

             <Statement name="WriteScriptLogEntry" continueOnFail="false" osType="Windows">

               <Parameter xsi:type="StringParameter" name="Comment" value="===== No output =====" />

             </Statement>

           </Else>

         </If>

         <Statement description="Windows Procedure must go above" name="WriteScriptLogEntry" continueOnFail="false" osType="Windows">

           <Parameter xsi:type="StringParameter" name="Comment" value="===== End of Windows Procedure =====" />

         </Statement>

       </Then>

     </If>

     <Statement name="Delete Directory" continueOnFail="false">

       <Parameter xsi:type="StringParameter" name="Parameter1" value="#scriptWorkingDir#" />

       <Parameter xsi:type="StringParameter" name="Parameter2" value="true" />

     </Statement>

     <Statement name="WriteScriptLogEntry" continueOnFail="false">

       <Parameter xsi:type="StringParameter" name="Comment" value="===== #ScriptName# --- completed =====" />

     </Statement>

   </Body>

 </Procedure>

</ScriptExport>

Hey everyone, if you'd like a quick introduction to what's new in R9.2 I've got just the video for you!

[View:~/cfs-file.ashx/__key/communityserver-discussions-components-files/114/2015_2D00_10_2D00_26-Whats-new-in-R9_5F00_2-_2D00_-Rev-2-_2D00_-HQ.mp4:550:0]

Here's my solution

gist.github.com/.../f5c12e398ed44143b57b

It works quite well on any system with a working powershell installation.

that worked. Thank you! Do you create separate procedures to update different packages?

Yes. Each package I want installed I create a separate procedure for, I have it first call the install chocolatey procedure (which will also update chocolatey) and then run the command like so;

choco install putty -y -f

Note that I use -y to ensure the installation is run without user interaction and I use -f to install even if it's already installed (and even if it's already the latest version)

This is kind of overkill and you might be able to get away with something like cup putty -y

The reason I don't do this is just in case someone removed something from add/remove programs and chocolatey is not aware and thinks a package is already installed.

Hello,

I installed this agent procedure but it is giving me an error that says "Failed THEN in Step 8 (Line 9). I am not sure why it is giving me this error. any ideas?

http://community.kaseya.com/xsp/f/28/t/20149.aspx 

Eric could you post one so i can create other ones off of it?

Thanks,

Derek

Support:

This is a known issue and is fixed in R8.

In the mean time the workaround is to set the dpi setting to 100%.

Here is a screenshot to further clarify:

screencast.com/.../hNxvrGapmj6c

We have a number of Surface Pro's in our environment.  Remoting into them is impossible.  The resolution is completely off.  We can sometimes get our end user to change their resolution so we can work in their computer, but generally we have to use a another method to remote in.  Has anyone else had this issue?  Fixes thoughts?

gist.github.com/.../a3cc030be6dc9c14503e