RE: Patching Windows 10 in VSA R9.2
Simply Google the question and you will find registry updates that help prevent installation as well. You can then block the patches that start the process and run an agent procedure to make the...
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RE: Gateway Autoupdate fails after 9.3 Upgrade
Hi bctirado In 9.3 I know of one issue we currently have with gateways in which they cannot re-authenticate with the KNM Service running on KServer after cycling the KNM Server Service.So, you may see...
View ArticleRE: 9.3 KLC no longer allows creation of a monitor on a service
Hi marcb I see you have created a ticket for this, a new problem ticket has been created and sent to engineering.Support should provide further updates to you on the status of this via your...
View Article9.3 KLC no longer allows creation of a monitor on a service
In classic KLC while viewing an endpoint, you could view services from the Task Manager Tab and create a monitor on any viewed service.It appears that feature has been removed from KLC 9.3. Perhaps it...
View ArticleRE: Modify columns missing in new Antivirus module?
Hi bctirado Please create a support ticket on this and support can confirm for you.Let me know if you have any issues with this.
View ArticleRE: Time out error
Hi kotresha888 So, from the screenshot provided I would assume that all SNMP based monitors on this specific device are not responding?Did these monitors ever work?Is this the only device with that...
View ArticleTime out error
HI Friends,We are receiving multiple alerts for "Timeout while waiting for response from agent" for palo alto firewall, it was working fine just week back but now we are receiving this alerts and palo...
View ArticleRE: Ubuntu 16.04 64-bit Server
Hi Grinch I do not believe this OS Version is supported yet.You should be able to find a log file indicating something along these lines;'Fatal: Could not match Ubuntu1604 to a supported OS'I would...
View ArticleRE: Kaseya Agent 9.2.0.0 show offline and unable to checked in
Hi DeJie@dsgap.com Are you referring to the below article?https://helpdesk.kaseya.com/entries/32389373-Troubleshooting-Kaseya-Agent-check-in-problemsCan you provide us the output of the agentmon.log...
View ArticleRE: Modify columns missing in new Antivirus module?
Thanks Nicolas, I create a ticket this morning. I'll wait to hear back.
View ArticleRE: Gateway Autoupdate fails after 9.3 Upgrade
Good tip, I'll give that a shot next time and look forward to 9.3.0.9.
View ArticleRE: New KAV module install error
Hi twistedtechmike Check if the Kaseya Agent Endpoint service is running on this machine.I would also recommend creating a support ticket on this as they can provide more clarity around this.
View ArticleNew KAV module install error
Im getting an error on one machine stating the agent has not yet been provisioned. Anyone else ran into this and have a resolution?
View ArticleUbuntu 16.04 64-bit Server
Having difficulties installing the agent on 16.04 x64. I have the two 32-bit libs mentioned in other threads but am hit with the tail error in the log...
View ArticleRE: Ubuntu 16.04 64-bit Server
While that may be the case, adjusting the script to recognize said version when checking the OS version ('Ubuntu1[234]*' -> 'Ubuntu1[23456]*') still fails with the 'trail +Binary error'.Notably,...
View ArticleKaseya 9.3 - New Live Connect ignores access rights.
Hello Everyone,In our environment we like to have end users just double-clicking the agent to go straight to the Classic Ticketing screen as default.Since we could not find a clear way to do that (we...
View ArticleRE: Sharing experience using VSA 9.3
So, after upgrading to 9.3 last Sunday I thought I would share with you some of the things I have discovered now that we've been using it for a few days.The actual upgrade itself went pretty smoothly,...
View ArticleRE: Sharing experience using VSA 9.3
Hello Jonathan,9.3 from a fresh 9.2 installation in a test lab (upgrade procedure flawless I must say).Agreed Chat is not very good (luckily you can still use the old one).I think the chat should...
View ArticleRE: VSA Is Overloaded?
Hi Nicolas Ponce that's a setting I was not aware of and really good to know.@Zippo: this must work for you.Thanks!
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