Our engineers unable to view or modify KSBR profiles
I understand it is a limitation that only MASTER Kaseya users can see and manage profiles, and normal Kaseya users can onlysee and manage the ones they have created. This is a pain for us and makes it...
View ArticleRe: Exchange servers monitoring
I have figured out how to do that,You have to creat the procedure and apply it for all servers.The scripts will create another script on c:\TempJust delete which services do not need and keep only...
View ArticleRe: Exchange servers monitoring
let me know if it would work for youplease see above the attachment
View ArticleMac OS X install script question
I am trying to create my first script to install a pre-defined package (always in the same location on every machine).When I run the command via Terminal, it does prompt for the root/admin password,...
View ArticleRe: 6.3 patch status not displaying
Josh,I just updated your ticket with some information to check and a few things to try. Please update the ticket with the results of the testing and I'll provide guidance based on those results.Thank...
View ArticleRe: 6.3 patch status not displaying
The ticket has been updated. Sorry for the double reply, I am not sure if you are getting ticket update emails or not.
View ArticleSetting a value for a not-yet-existing Registry key in Win7 ( 64-bit)
Hello,I've been building agent procedures in Kaseya for a little under a year now - but it's all been writing Files & executing MSI or EXE files. I'm taking a step to make our IT Dept. more...
View ArticleKES 2.3 - Exchange Component Installed Unexpectedly on Windows Server 2012
I opened ticket CS150659 to address, but I want to check if anyone else has seen this problem.I have a Windows Server 2012 machine with Exchange 2010 SP3 installed. I made sure to NOT select the AVG...
View ArticleRe: Licenses expired
Again another KSBR install. Again another problem with the license, and so far 4 days with not support. I did get one but the support person said to make sure all the hotfixes for Acronis was done....
View ArticleFeature Request for New Ticket
I'd like to submit a feature request for knowing who clicked on "new ticket" in Ticketing. We'd like to know the user that created it.Thank you.
View ArticleRe: Checking In
Litely agree with you on this. However, having worked with other vendors who have been trying to develop apps for Apple iOS as well, and having just as much difficulty trying to get apple to approve...
View ArticleRe: Licenses expired
You said the support person said to make sure all updates with Acronis are done, is that intended to say all updates with Storagecraft? Not sure why Acronis updates would make any difference.
View ArticleMonitorlog last value database table
Hello,Is there a table which show me the last value on monitorlog?
View ArticleRe: Kaseya 6.3 Upgrade - How did yours go?
@Lloyd, that makes sense. What I was referring to wasn't a pop up error like you have there. What I've seen is after the reboot you go to the KServer login page and it says something along the lines...
View ArticleCan't get support - Tickets get ignored, account manager ignores email
I'm desperate at this point.I have two supports that are open and have been since 2/26. Both have had absolutely nothing done. A CC to my account manager has gone unanswered, and I considered opening a...
View ArticleRe: Can't get support - Tickets get ignored, account manager ignores email
Hello Candace,We apologize for the delay on those tickets. I've reached out to the techs working on those tickets to get in touch with you today. I've also pinged your account manager to give you a...
View ArticleRe: Checking In
My issue is that like a lot of things in life, The longer we are in denial, the longer it will take to face our issues. I really want to use Kaseya MDM, but my COO will not spend money on something...
View ArticleRe: Iphone ios6
Exactly correct, Steve. See my comments under checking it post. Kaseya is in denial about the user involvement. Most others are doing it.
View ArticleKSBR Shadowstream Licenses
We purchased some Shadowstream licenses from Kaseya along with our Shadowprotect licenses. How do we deploy this since Imagemanager isn't integrated into KSBR? We weren't sent a key.
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